Customer Success Specialist

Williams Scotsman
Baltimore, MD
May 17, 2018
May 21, 2018
Accountant, IT
Full Time
Williams Scotsman is seeking an energetic, motivated, Customer Service All-Star to join our growing and dynamic Customer Success Team in Harmans, MD! Are you looking for the next step in your career? Come join a dedicated customer success team that is part of an established, international, industry leading company, continuing to grow on a daily basis! The opportunity to advance your career is ready for the taking at Williams Scotsman, but you have to be, as we like to say, "Ready to Work!"WHO WE ARE:Williams Scotsman is the industry leader in providing storage solutions and modular workplace solutions to customers all across the continent! Our units are used for a variety of different applications, from construction trailers, to portable classrooms, even medical facilities. These are just a few of the industries that Williams Scotsman can provide workplace solutions to across North America!WHO WE NEED:Hard work, talent, and the will to succeed will not be overlooked at Williams Scotsman. We are looking for people who are passionate about their career, while also being excited about providing our customers a level of service that, simply put, can't be topped by anyone in our industry! Hard work, valuing our customers, and desire to be the best are why we are the leader in what we do, and we are looking for career-minded professionals who desire to be a part of that culture!ABOUT THE JOB: A Customer Success Specialist (CSS) will act as a liaison, communicating with customers, providing information and resolving any emerging issues with accuracy and efficiency. This means being able to think quickly on your feet, maintaining professionalism, and finding a way to make the customer experience fantastic!WHAT YOU'LL BE DOING:- Serving as the primary point of contact for customer transactions through the full cycle - Processing transactional orders to insure accuracy- Obtaining and processing signed lease agreements/contracts and /or purchase orders- Collecting accurate insurance certificate or insure customers are enrolled in WS program- Collection payments accurately using company preferred method of invoice and payment- And much more!EDUCATION AND QUALIFICATIONS- College Degree preferred; but not necessary. Relevant work experience will also be considered!- Ability to thrive in a fast paced environment!- Strong phone contact handling skills is a must!- Any experience with Salesforce or a similar CRM is a plus, but not required.- The importance of being a positive member of the team cannot be understated. Together we are stronger!Williams Scotsman is an AA/EEO/W/M/Vet/Disabled employer

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