Configuration Analyst

General Dynamics Information Technology
Arlington, VA
May 17, 2018
May 21, 2018
Full Time
Essential Functions:Provide coverage to the Configuration Management Program during scheduled shift.Provide on-call and recall support as-required.Provide 'Mission Essential' support availability, including physical coverage during inclement weather, holidays, and government closure.Provide support of Primary, Secondary, and COOP locations within a 150 mile National Capital Region (NCR) area, including overnight lodging.Ability to lift 25 pounds to a height of 3-4 feet and position self to maintain systems and equipment within the IT environment, including under desks and in enclosed spaces.Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT environment.Complete and document trouble tickets using applicable software, and policy and procedures within established SLA time windows.Primary Functions:Drive policy implementation for configuration management documentation, including SOP's, Change Board Reviews, Controllable item (CI) managementBuild stakeholder consensus with government and contractor input on policy changesDesign, implement, configure, and maintain configuration management policies and standardsEvaluate and recommend improvements to existing management plans, policies, procedures, and processesDevelop configuration management standards, plans, and proceduresEnsure changes to methods and processes are approved, communicated, and documentedManage the configuration management plan, principles and processesScope, plan, and direct the configuration management processMaintain project(s) status information and recordsEnsure integrity and operational performance of CM systemsMonitor performance of existing asset and configuration management systems and recommend improvement opportunitiesConduct and direct Requirements Review Board (RRB), Technical Review Board (TRB), Configuration Control Board (CCB), and Commander's Configuration Management Board (CCMB)Review changes in configurations for compliance with industry standards as well as contractual and internal requirements6 years of related configuration management experience. Experience:Creation of IT Service Management policies, processes, and procedures (04 years)Implementation and Maintenance of IT Service Management programs (02 years)Microsoft Office Products (04 years)Clearance:Active TS SSBI; SCI EligibleInterim clearance will not be acceptedPreferred Skills:Current (within 05 years) computing environment certification; Ex. Microsoft MCSA/MCSE, ITIL v3BMC Remedy (03 years)ITIL framework (02 years)For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.WSCM12

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