Front Services Attendant (Bell Person) (MGM National Harbor)

MGM National Harbor
Oxon Hill, MD
May 17, 2018
May 23, 2018
Accountant, IT
Full Time
Grade: POSITION RESPONSIBILITIES/DUTIES: Welcomes, greets, interacts with, and assists guests in a professional manner throughout guests' stay.Provides excellent service with the property's core service standards and brand attributes.Exhibits a professional demeanor and willingness to assist all guests whenever possible.Resolves guest complaints within the scope of authority, and notifies the supervisor of all unusual events, missing items, or alleged theft.Answers property questions and provides accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions.Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.Opens doors for guests entering and exiting the property according to property standards.Loads and unloads baggage from guests' vehicles.Transports luggage and escorts guests to and from their assigned rooms and other areas of the property.Provides assistance, such as getting ice, to guests, offers room orientation, etc.Explains hotel and property amenities including, but not limited to, restaurants and hotel operations, night clubs, and spa.Processes tickets for guest items and/or assists with luggage.Processes group baggage for arrivals and departures.Stores and retrieves guests' luggage in and out of secured designated area(s).Delivers all types of room deliveries including magazines, gifts, laundry, and other items.Other job related duties as requested.Maintains control of and responsibility for the security of the luggage area/room.Maintains a clean work area for both guests and staffControls traffic in the driveway, in conjunction with valet, by keeping the traffic flowing, controlling where limo's park and where they pick up and drop off guests.This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.EDUCATION and/or EXPERIENCE:Required: High school diploma or equivalentEffectively communicate in English, both oral and written formsPreferred:Six (6) months of previous experience on similar role within a hospitality industry or similar environment.Bilingual abilities, English as the primary or secondary language.CERTIFICATES, LICENSES, REGISTRATIONS:Proof of eligibility to work in the United StatesAlcohol Awareness card