Business Analyst

Apprio, Inc.
Baltimore, MD
May 17, 2018
May 21, 2018
Analyst, Business
Full Time
Job Title: Business Analyst - UX Lead Location: Baltimore, MD US Citizen: N/A Security Must be Eligible to Obtain Public Trust Clearance: Apprio is an innovator of specialized technology and program solutions for the federal health, defense, and homeland security markets. The company provides services in technology transformation, organizational excellence, health IT & solutions, emergency response management, and international development. Apprio delivers the methodologies, discipline and expertise provided by the large integrators, with the cost structure and collaboration offered by smaller firms. Year after year we've grown by 50% or more due to our holistic approach in delivering solutions, thought-leadership, and synergistic teams to address our client's needs. Job Description: Apprio is seeking an experienced a candidate to become part of a diverse team that provides support to the Business Intelligence and Extract, Transformation and Load (BI/ETL) program. The role of the Lead User Experience Lead (UX Lead) is one of the most critical to the success of the BI/ETL Task Order. The UX Lead will work closely with all CMS Functional and BI/ETL Team Leads and will possess extensive prior analyst expertise in the CMS data repositories. The UX Lead will also have an in-depth knowledge of the broad range of CMS' business applications including legacy mainframe and mid-tier applications. The primary function of the UX Lead will be to manage all activities related to the definition of reporting requirements and the interpretation of data. S/he will be responsible for validating the usefulness and necessity of existing reports, gathering additional reporting requirements, and establishing (in coordination with CMS) the development priorities. The UX Lead will also be responsible for making recommendations for improvement to CMS' existing reporting strategy and transitioning towards user-centric design. These recommendations will include an evaluation of the existing end-user tools and additional industry-leading tools that would enhance the CMS reporting environment, suggestions for report distribution strategies, proposed Quality Assurance procedures, and suggested end-user training techniques and materials. Apprio provides agile requirements gathering and breakdown for sprint story refinement, user experience (UX) design, acceptance test-driven development (ATDD), DevOps, automated testing to include comprehensive regression testing, software release and deployment, documentation, help desk/maintenance support, and knowledge transfer. You will help to define UX standards across the enterprise, research and analyze user behavior, identify requirements, and propose and test solutions that translate business needs into engaging user experiences on screens of all sizes. You will produce responsive web applications as part of a larger Agile project team. You will work on and be responsible for various client-facing deliverables including user research and usability testing, usability recommendations, user journeys, screen flows, sitemaps, and wireframes/prototypes at the application level and the page/screen level. Responsibilities: Works as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements and business processes Develop, maintain, and provide feedback for customer process documentation Provide clear and concise requirements documentation to include business, functional, and non-functional requirements Develop process models, use cases, and scenarios Facilitate and manage group requirements review session Manage requirements and artifacts in appropriate requirements management tools (Collab tool, Serena RM, and SharePoint) and facilitate the resolution of any issues with using the tools Provide program and system expertise in support of the program and project leadership Collaborate as a member of an Agile team to work in design sprints, including collaborative sketching, rapid prototyping, giving and accepting feedback on your designs, and tracking your own work in task management applications such as JIRA. Create and run qualitative studies (surveys, focus groups, card sorts, interviews, observations) to include user feedback in the design process. Analyze results and clearly communicate findings to project teams and the client. Build on user research and analysis to create user journeys, personas, and sitemaps. Present findings and recommendations to project teams and the client. Develop UI sketches, wireframes, and prototypes for desktop, tablet, and mobile phone sizes to show user and screen flow, navigation, and interaction details. Create information architectures and taxonomies for large, complex applications and websites with healthcare content for clinicians. Present design concepts to peers, larger project teams, and clients, explaining the rationale and functionality, with willingness to iterate. With business analysts, develop and maintain detailed user interface requirements in the form of user stories and acceptance criteria. Work with the client and the project team to determine post-launch success metrics, and translate them into project requirements and action plans. Use qualitative and quantitative data to inform designs and solutions (web metrics, application performance metrics, focus groups, usability test results, client collateral, etc.). Manage the user experience throughout the lifecycle of your projects, ensuring a thoughtfully designed product comes to life by providing direction, consultation, and timely feedback during all project phases. Act as a project team and corporate resource for usability best practices and standards. With the UX team, help to define enterprise UX practices and standards where they do not currently exist. Act as a resource for Section 508 accessibility issues as they relate to requirements, design, and implementation. Maintain confidentiality of information as specified by Apprio, Inc. Information Security Department. Educational Requirement: Bachelor's Degree in Human Computer interaction, design or equivalent professional experience Certification Preferred: N/A Required Experience: 7 to 9 years of experience Requirement Knowledge: At least one year of experience working in Agile sprint teams. At least one year of experience working with responsive design Ability to communicate clearly and professionally with all levels of the organization, both written and verbal Ability to lead and direct a team, manage resources, and to collaborate with managers across programs Ability to accurately prepare written business correspondence and deliverables that are coherent, grammatically correct, effective, professional, and engaging Ability to elicit requirements using a variety of techniques, including: interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or view points Experience with design sprints. Experience creating graphic design for sites/applications from the ground up, including logo/identity design, solid Adobe Creative Suite skills (particularly Photoshop and Illustrator), and enough knowledge of UI development to be able to design for how the product will be built. Experience creating design pattern libraries. Experience creating style guides. Experience building HTML prototypes (including CSS, JavaScript, and jquery) for usability testing. Experience with Centers for Medicare & Medicaid (CMS) systems or with healthcare performance measures a plus Preferred Skills This position requires demonstrated initiative, sound judgment, effective decision-making, and excellent oral and written communication skills. General use of Microsoft office products (MS Word, MS Excel, and MS PowerPoint). Apprio offers a collegial and supportive environment focused on its greatest assets its people. With a competitive compensation and benefits program designed to attract, motivate, and develop our people; we pride ourselves on creating a culture of teamwork, client focus, and fun. Our benefits program allows our employees to select the features that make the most sense for their individual and/or dependent(s) needs. Features include medical, prescription drug, dental, vision, disability, retirement savings, and a competitive paid time off program. Apprio is an equal employment opportunity company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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