Partner Relationship Management Manager:

Employer
Ultimate
Location
Rockville, MD
Posted
May 17, 2018
Closes
May 21, 2018
Function
Management
Industry
Other
Hours
Full Time
Partner Relationship Management Manager:Job Description: - Provide Management with progress toward identified KPIs - Willingness to travel 25% - Work directly with Senior Management and others to continuously hone relationship strategy, in order to efficiently deliver a phenomenal experience. - Achieve or exceed assigned metrics. - Grow and develop the team. - Identify opportunities to sell additional products, services and training to Partners. - Provide timely data as requested, addressing actions in a timely manner. - Initial Key Drivers for the PRM Manager: - Baseline assigned Partner base and determine outstanding issues and satisfaction levels. - Adhere to policies, processes, and procedures to improve Partner satisfaction, as well as departmental efficiency and effectiveness. - Follow new technology-enabled strategies and solutions to enhance the Partner experience. - Keep informed of the latest industry developments. - Maintain skills and awareness of company products, acquiring training as necessary. - Seek continuous improvement and achievement of stated business results and Partner satisfaction. - Coordinate communications across teams/departments/company.Requirements: - Bachelor's degree required, Master's degree preferred. - 5+ years of project management experience and demonstrated success in implementing projects on time, on budget and with minimal technical issues. - 5+ years of leadership/management - Experience in process development and strong teambuilding skills. - Outstanding interpersonal skills and prior success dealing directly with many Partners and teams - Experience working directly with support centers (call centers) and implementation teams is required. - Demonstrated strong written and oral communication skills - Excellent computer technology experience, especially as it relates to Microsoft Office, Adobe Suite, and web-based software. - Ability to troubleshoot issues, collect data, establish facts and draw valid conclusions. - Ability to successfully handle many parallel Partners, each with independent issues and timelines - Excellent analytical abilities and critical thinking and organizational skills. - High initiative, strong work ethic, and interest in new technology and software applications is essential. - Experience defining and tracking to metrics and developing processes to improve department performance. - Experience providing weekly reporting to superiors and implementing feedback in a timely and quality fashion. - Remains accountable for performance and believes and promotes the concepts of flawless execution and exceptional Partner satisfaction.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Partner Relationship Management Manager:Job Description: Provide Management with progress toward identified KPIsWillingness to travel 25%Work directly with Senior Management and others to continuously hone Partner relationship strategy, in order to efficiently deliver a phenomenal Partner experience.Achieve or exceed assigned metrics.Grow and develop the team.Identify opportunities to sell additional products, services and training to Partners.Provide timely data as requested, addressing actions in a timely manner.Initial Key Drivers for the PRM Manager:Baseline assigned Partner base and determine outstanding issues and satisfaction levels.Adhere to policies, processes, and procedures to improve Partner satisfaction, as well as departmental efficiency and effectiveness.Follow new technology-enabled strategies and solutions to enhance the Partner experience.Keep informed of the latest industry developments.Maintain skills and awareness of company products, acquiring training as necessary.Seek continuous improvement and achievement of stated business results and Partner satisfaction.Coordinate communications across teams/departments/company.Requirements:Bachelor's degree required, Master's degree preferred.5+ years of project management experience and demonstrated success in implementing projects on time, on budget and with minimal technical issues.5+ years of leadership/managementExperience in process development and strong teambuilding skills.Outstanding interpersonal skills and prior success dealing directly with many Partners and teamsExperience working directly with support centers (call centers) and implementation teams is required.Demonstrated strong written and oral communication skillsExcellent computer technology experience, especially as it relates to Microsoft Office, Adobe Suite, and web-based software.Ability to troubleshoot issues, collect data, establish facts and draw valid conclusions.Ability to successfully handle many parallel Partners, each with independent issues and timelinesExcellent analytical abilities and critical thinking and organizational skills.High initiative, strong work ethic, and interest in new technology and software applications is essential.Experience defining and tracking to metrics and developing processes to improve department performance.Experience providing weekly reporting to superiors and implementing feedback in a timely and quality fashion.Remains accountable for performance and believes and promotes the concepts of flawless execution and exceptional Partner satisfaction.

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