Incident Manager

General Dynamics Information Technology
Arlington, VA
May 17, 2018
May 21, 2018
Full Time
Facilitates a team of personnel who perform the role of primary Incident Management for all incident response and restoration requiring focused response, investigation, and remediation.Ensures assigned personnel follow the appropriate incident escalation and reporting procedures; coordinate response action to identified incidentsRecommends a course of action on each incident and create, manage, and ensure all actions taken are recorded and serve as initial POC for Events of Interest reported both internally and externally. Provides support promptly and efficiently through troubleshooting conference bridges and email communications.Monitor Remedy Que for Service Response and Service Restoral incidents Ingest, triage, prioritize, assign, track, document, and drive service disruption incidents to a resolution Provide technical support in response to network transport incidents and; proficient in identifying network incident root causes and information necessary to determine root causeCorrelate, map, and fuse any and all incidents through the problem management processDocument technical details of current or potential incidents. Manage information, requests, that may be considered out of the scope of the incident management and route appropriatelyCoordinate, communicate, share information, and work closely with teams within JSP Enterprise Transport Management and vendor SME'sInitiates and maintains contact with affected customers during incident process. Develops Standard Operating Procedures and Performance MetricsProvides oversight of incident, response, content, and restoration to mission partners in maintaining an understanding of incidents that could impact networks and assets. Provide significant insight into the management of complex incident responsesMust be flexible and able to work within a 24 X 7 X 365 support environment.8-10 years of related experience in IT/Network OperationsMust be DoD 8570 IAT II Compliant (Ex: Sec+ CE, CCNA Security)Active Top Secret Security Clearance with SCI eligibility is required.As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.WPSM13

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