Guest Services Associate

Knoxville, MD
May 17, 2018
May 21, 2018
Accountant, IT
Full Time
The Guest Services Associate is responsible for providing a welcoming atmosphere and ensuring guest and public contact at reception runs smoothly and efficiently and in accordance with hostel policy. Responsibilities include: Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner. Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner. Check guest in and out, give tours of the hostel, and assist with any issues or arrangements that guests may need help with, keeping in mind any language barriers. Collect guest comments. Maintain security and safety of the hostel, hostel property, guests, guests property, and fellow employees. Provide information about HI-USA, the mission, memberships, the hostel, and the local area to guests and visitors in person, over the telephone, and e-mail. Promote the mission of HI-USA: To help all, especially the young, gain a greater understanding of the world and its people, through hostelling. Represent and promote HI-USA and the hostel in a positive manner to guests, callers, and local officials. Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, sale of goods, and rentals. Provide overnight, on-call assistance in case of emergencies. Other duties or projects as assigned by management. Skills/Qualifications: High school diploma or GED Customer service experience preferred Experience handling cash and recording sales transactions preferred Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise. Excellent oral communication and organizational skills Demonstrated ability to work effectively without immediate supervision Ability to multi-task efficiently Hostelling experience preferred Must be willing to work evenings, weekends, and holidays as schedule requires Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred First Aid and CPR certification preferred; training can be provided 2nd language a plus

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