Clinical Team Coord MAS
MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Oversees and coordinates all administrative matters relating to financial and personnel operations for a designated ambulatory practice location. Coordinates patient scheduling, registration, and managing patient overflow. Oversees daily functions of assigned administrative staff, management of office supplies, customer service and service recovery, and daily operations workflow. Responsible for assisting in supervising call center staff. Qualifications EDUCATION: Bachelor's Degree preferred. EXPERIENCE: 3 years of progressively more responsible job experience related to medical office practice. LICENSE/CERT/REG: CPR certification. SKILLS: Job requires a moderate level of problem-solving. Standard methods, guides, and procedures are generally available. Excellent customer service/patient interaction skills; computers and electronic medical record skills and ability to function in a variable multi-specialty clinical setting. Excellent verbal and written communication skills. Ability to establish and maintain effective working relationships. Ability to multitask and work with several physicians in a different specialties. Ability to maintain a work pace appropriate to the workload. Ability to follow verbal and written instruction. Primary Duties and Responsibilities Acts as a backup resource for administrative positions for the practice, including but not limited to assisting with Call Center and front desk staff. Analyzes supply usage, maintains working supply knowledge, and oversees ordering and maintenance of required supplies within the office. Develops and maintains department reports for tracking. Assists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations. Assists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations. Contributes to the achievement of established department goals and objectives and adheres to company and department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulation. Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy. Ensures patient and guests have a superior experience. Serves as a liaison between patients and staff. Resolves problems, conflicts, concerns and complaints to attain maximum patient satisfaction. Identifies opportunities for staff to develop customer service skills and delivers appropriate counseling and training. Initiates service recovery as needed. Implements, monitors, and reinforces MedStar Ambulatory Services policies and procedures. Maintains current knowledge of technical and business developments and communicates relevant information to the group. Oversees call center operations. Ensures patients are greeted and proper scripts are used in the Call Center. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Performs all user audits and functions related to staff inputting data into the Practice Management System. Performs assigned audit functions to ensure data is properly communicated to the billing company. Performs other duties as assigned. Prepares and submits weekly payroll data sheets, collects and distributes payroll checks and resolves payroll issues within the department. Assures the proper accounting of hours worked and paid time off. Prepares associate work schedules and arranges for adequate coverage to maintain optimum patient service. Assures the proper accounting of hours worked and paid time off. Recommends new or modified policies and procedures to reduce cost and/or improve staff performance. Works with the Administrative Supervisor and MACC management to modify and streamline work flows and improve other processes to create an efficient office. Coordinates and supervises call center staff. Reviews and verifies daily TOS receipts, end of shift reconciliation, conducts an audit of services rendered to balance co-pays and superbills. Ensures cash security and cash balancing are properly maintained and completed. Makes daily deposit or serves as point of contact for courier pickup of deposit. Reviews encounter forms daily for completeness and correctness. Addresses coding problems with providers. Alerts Site Manager if additional coding training is needed. Reviews mail daily. Ensures patient-related documentation to be indexed/scanned/imported to the EMR is completed expeditiously About MedStar HealthMedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, DC, region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.