Job Summary Serves as the initial contact person at the medical practice and greets patients in a courteous and professional manner. Makes appointments, registers patients, collects co-payments, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests. Minimum Qualifications Education/Training High school graduation or equivalent; knowledge of medical terminology. Experience 1 year medical records experience in a medical office or ambulatory health setting. License/Certification/Registration CPR certification preferred. Knowledge, Skills & Abilities Ability to type 40 words per minute. Verbal and written communication skills. Basic computer skills preferred. Primary Duties and Responsibilities Assists with maintaining supply inventory. Completes the registration/chart preparation process, which includes determining patient's method of payment, verifying insurance, collecting copayment, and entering payments into the system. Updates patient demographic and billing information. Pre-registers patients as necessary. Updates patient demographic and billing information in the system. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Identifies obvious emergencies and alerts appropriate staff. Maintains the reception desk/waiting area in a neat and orderly fashion. May alert the secretary of the need for authorization, verification of insurance, and/or prenatal records for patients as indicated, eg add-on, same day appointments. May provide outreach for missed appointments. Monitors and tracks no-shows and enters data into system. May serve as the primary backup for the HIM Technician or as the principle resource for daily medical records activities. May also serve as backup for Coordinator Referral and Coordinator Discharge. Participates in meetings (staff, safety, infection control, OSHA, CPR, etc.) and on committees and represents the department and hospital in community outreach efforts. Participates in multidisciplinary quality and service improvement teams. Performs end-of-shift reconciliation. Performs other duties as assigned. Receives patients and determines the reason for visiting the primary care center. Distinguishes whether the patient is a walk-in or scheduled appointment and provides appropriate forms. Receives telephone calls, provides telephone triage and disseminates messages in a timely and appropriate manner. Schedules appointments, including follow-up/referral appointments. May complete requisitions for tests. May enter requisitions into SMS for laboratory testing. Sorts and distributes incoming department mail and correspondence to the appropriate party. May take outgoing mail to mailroom daily. About MedStar HealthMedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, DC, region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.