WIRELESS SERVICES SPECIALIST

Location
Washington D.C.
Posted
May 16, 2018
Closes
Jun 20, 2018
Hours
Full Time

To be considered for this position, all applicants MUST VISIT https://www.senate.gov/employment/saa/positions.htm and SUBMIT a SAA Application for Employment with a cover letter and current resume.

WIRELESS SERVICES SPECIALIST

The United States Senate Sergeant at Arms (SAA) has a great opportunity for an experienced Wireless Services Specialist. This position’s core responsibilities include ordering, receiving, delivering and installing wireless products and services for the Senate community. Incumbent provisions and troubleshoots wireless products and services. Work also includes tracking inventory and spending for wireless products and services, reviewing invoices for accuracy, and resolving billing and shipping discrepancies. This opportunity requires a Bachelor’s degree and three to five years of experience in mobile communications equipment and/or services or any equivalent combination of education and experience.

Examples of Work          

  • Receives, processes, and monitors requests for standard and non-standard wireless products and services; coordinates and monitors the ordering, receiving, issuance, delivery, transfer, activation, installation, and suspension of wireless products, services, and accessories.
  • Analyzes needs of Senate offices and assists with identifying the best products, carriers, and service plans to meet those needs. Serves as liaison between Senate offices and wireless telecommunications vendors; maintains and provides accurate documentation of wireless equipment assignments to Senate offices.
  • Provides escalation hands-on troubleshooting of wireless devices; coordinates among Senate office, Senate Help Desk and wireless telecommunications vendors to resolve technical problems.
  • Updates automated inventory management and online ordering systems, as well as databases for tracking wireless products and services; generates reports.
  • Monitors inventory of wireless products and parts ensuring proper inventory levels are maintained; makes recommendations based on trends and evolving technology and verifies price and availability with wireless telecommunication vendors.
  • Assists in resolving inventory, billing and shipping issues regarding wireless accounts.

Qualifications:

  • Work requires a Bachelor’s degree and three to five years of experience coordinating telecommunication equipment, services and processes; or any equivalent combination of education and experience that provides the following knowledge, abilities and skills:
  • Knowledge of departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics.
  • Knowledge of current trends in the operation and configuration of wireless products and services.
  • Knowledge of office equipment, computers, and relevant software/Web applications, spread sheets and databases.
  • Knowledge of servers and server policies sufficient to assist with the troubleshooting of service activation issues.
  • Knowledge of modern public procurement inventory control and asset management practices.
  • Ability to enter and to keep accurate computerized records.
  • Ability to provision, test and suspend wireless products and services.
  • Ability to respond to customer inquiries and complaints in a tactful, timely, and courteous manner.
  • Ability to communicate effectively with Senate staff and outside organizations, providing exemplary customer service in a polite and efficient manner.

To be considered for this position, all applicants MUST submit a U.S. Senate Sergeant at Arms Application for Employment with a cover letter and current resume to Resumes@saa.senate.gov by May 29, 2018.

The SAA application can be found at: http://www.senate.gov/employment/saa/pdf/Employment_Application.pdf

To view the full vacancy announcement go to: https://www.senate.gov/employment/saa/positions.htm#6

*Note: The application link is case sensitive*

*Application Packages submitted without a U. S. Senate Sergeant at Arms Application will not be considered*

*Hiring for this position is governed by the Veterans Employment Opportunities Act*