Leasing Consultant / Marketing Professional
Job Description Apartment Leasing Consultant Job Description: The Leasing Consultant reports directly to the Community Director (CD) and brings specific talents to the team in Leasing, Marketing, and Resident Retention, providing support and oversight for Lease Administration and satisfying day-to-day resident concerns. As a Leasing Consultant, customer service is always the highest priority. Under the direction of the CD, the Leasing Consultant is responsible for assuring that all files and recordkeeping represent company policy, and will aid the successful marketing of the property. To encourage engagement across all of Penrose Square's online social platforms, the Leasing Consultant will assist the Resident Relations Coordinator in managing social media accounts, web content, and internet-lead sites to ensure accuracy. The Leasing Consultant will perform with the highest levels of integrity and professionalism, while respecting co-workers, residents, and vendors. To build trust among members of the team, the Leasing Consultant will commit to punctuality and contribute to a positive working environment at all times. This role will focus primarily on maximizing property occupancy by generating traffic, regularly networking within the community to promote the BM Smith brand, and promote resident retention. To be successful within this role, the Leasing Consultant will demonstrate strong ownership capabilities by maintaining a positive attitude, high energy, and commitment to the BM Smith brand. Job Responsibilities Include But Are Not Limited To: Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures. Inspect models and available “market ready”, communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals. (ie, credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs. Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community. Assist in monitoring renewals. Distribute and follow-up on renewal notices. Monitor advertising effectiveness. Gather information about market competition in the area and file. Represent the company in a professional manner at all the times. Administrative Accept rental payments and give immediately to Assistant Property Manager. Type lease and complete appropriate paperwork and input information on MRI System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures. Maintain current resident files. Maintain and record daily inspections for the community. Distribute all company or community-issued notices. Maintain accurate monthly commission records on leases and renewals for bonus purposes. Assist management team with other various tasks as required. Consistently implement policies of the community. Neighborhood Marketing Participate in outreach marketing activities on a regular basis to obtain prospective residents. Advise residents of referral concessions (if permitted). Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc. Distribute newsletters, pamphlets, flyers, etc. Conduct market surveys and shop competitive communities. Essential Job Functions: Fair Housing Certification, willingness to obtain prior to interacting with prospective residents. Demonstrate an ability to support and contribute to community team. Demonstrate strong oral and written communication skills. Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software Must possess a positive attitude and the ability to smile under all circumstances. Participate in training in order to comply with new or existing laws. Ability to work a flexible schedule, including evenings and weekends. Two (2) years experience in previous relevant customer service. Neat, clean, professional at all times throughout the workday and/or whenever present at the community. Comply with expectations as demonstrated in the employee handbook. Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem. Successfully pass drug test. BM Smith and Associates is an equal opportunity employer. Job Type: Full-time Required education: High school or equivalent Required experience: Minimum 1-2 years of residential leasing experience (conventional, Class A experience preferred but not required) Sales and Customer Service experience required: 2 years PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision. The employee must occasionally lift or move up to ten (10) pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company Description BM Smith is A Northern Virginia Leader of Quality Real Estate Management, Brokerage & Development. We win awards for what we do, and although we're over 100 years young, we're always looking for new challenges and growth opportunities. Our values look like this: 1. Integrity: Doing what is right even when no one is looking. 2. Trust: Believing the best of each other. 3. Respect: Acknowledging the character and contributions of each colleague. 4. Community: Collaborating to enhance our neighborhood. 5. Achievement: Completing worth goals with high standards.