Manager, IT - Implementation (based in Florida)

Marriott International, Inc.
Bethesda, MD
May 15, 2018
May 29, 2018
IT, Management
Full Time
Job Description:PurposeProvide Project Management, Installation Coordination and Training Services at International and domestic properties pre/during/post hotel openings and conversions. Display understanding and skills to provide training to business clients in the efficient use of new business systems/applications. Managing the projects and coordinating the work of several Information Technology (iT) groups and vendors. Provide leadership and guidance during implementations and upgrades.Customers/PartnersContinent Lodging Services (position is part of CLS)Marriott Regional TeamsInternational Lodging Property Based Associates and Executive CommitteeMicros Fidelio installation teamsMeasurements of SuccessCustomer SatisfactionComplete all assigned projects within stated budget and timeframeAchieve defined cost savings for business resultsEffectiveness as an individual contributor, as well as a team playerInstallation completed on-time with required skill level achieved by hotel staffAreas of ResponsibilityProject Management tasks for Opera conversions/installationsManages small projects and business processes.Provides input on cost savings opportunities and accountable and responsible to achieve and stay within department budget.Provides leadership and guidance during the project to all levels of a hotel property and works with the property on local requirements.Connects various hotel systems to Marriott s central systems such as MARSHA Marriott s centralized reservation system, Peoplesoft Marriott s backoffice and finance system, Mystique Ritz-Carlton s Guest Relation system, Empower GXP Guest Experience Platform and Marriott Rewards (SGI) Marriott s Guest rewards systemJoins on-going leadership discussions which contribute to the technical and strategic decisions for the CompanyTranslates operating plans into workable processes and programs.Communicates with General Managers and key leadership at the hotels, Ownership groups, Franchisee groups as well as various senior leadership/Vice Presidents within the CompanyDevelopment and delivery of all relevant course materialsOn-site coordination, including training class schedule, class room setup, hotel status meetings and communicationsProvide Hotel with pre-work requirements including pre-conference calls discussing implementation and training processSupport Business project leaders at each hotel location in resource requirements, decision making, etc.Attend Opera training classes on-site to address questions regarding Marriott s use of the Opera software and procedural impact and ensure Marriott Standards are being trained properlyValidate software and shell version is the most current versionAssist the Opera project team with the conversion and cut-over process and any other duties necessary to ensure an on-time and successful installationEnsure the property understands and follows the documented Business Process Changes. Implements and manages changes.Surface and escalate issues related to training and installation activitiesProvide post implementation support to the property as assigned by the Regional Senior Manager Information Technology (or asked by hotel)Report on progress during the installation as well as a complete trip report following the installationAssist with the update of installation documentation as requiredTrain Hotel Associates on Marriott Standard processes, Marriott Rewards handling and MARSHA 2-way interface, including but not limited to Error log, Certificate processing and input standardsEnsure high quality and consistent repetitive trainingAbility to incorporate hotel business scenarios into training curriculum based on Marriott s operational standardsDeliver training in an effective way such that the material is understood and applied quickly and effectively on the job.Ensure customer incurs no delays in onsite implementation that directly affects revenue generationEnsure the conversion meets planned schedules and creates the least disruption to hotel management team so guest service if not affected.Ensures all company policies and guidelines are followed and installed systems meet PCI (Payment Card Industry) and PPI (Protected Personal Information) regulations.Performs Systems audits as directed with focus on Opera PMS.Full autonomy and authority to manage assigned functions and responsibilities as deemed most effective.Assist in the identification of potential solutions to business training problems through the use of interface, analytical skills and business knowledgeResponds to complex questions and problems with minimal guidance.Has authority to identify problems, develop and, with proper approval, implement solutions.Complete written reports in English detailing work completed, outstanding issues and recommendations for each property visit. Distribute to hotel, Regional offices and other stakeholders as needed.Responsible to train and certify internal staff, iT Trainers (train the trainer)Provide remote training via approved Web Conferencing toolsWork EnvironmentHome based or on Property. Based in Florida, United States80-90% International or domestic travel, throughout the Americas which will vary considerably in duration and timing, as dictated by the needs of our customers.Hours of work, on-call status and other working conditions will be dictated exclusively by the needs of our customers, Manager Information Technology or designee and Regional Team. If not at a hotel, still need to provide support from home.Technical Qualifications and education requiredTechnical skills / computerPrevious experience with one or more of the following; Opera PMS or Opera S&C, Marriott FS PMS, Galaxy Lightspeed (and MARSHA)Must know Opera PMS Configuration and OperationMust know standard operating procedures from a large hotel operation, preferable linked to a large hotel chainMust be current on Microsoft s suite of office productsExcellent oral and written communication and presentation skills in Spanish requiredExcellent oral and written communication and presentation skills in English requiredFluent in Portuguese preferred and considered an advantageTechnical skills / otherAbility to work with a diverse group of individualsProven oral and written communication and presentation skills for various audiencesExcellent Training skillsAbility to work effectively with a limited amount or no supervisionPrior International assignment/experience with International propertiesExcellent training, organizational and scheduling skills within all levels of the organizationTraining Experience (Training Certification II preferred)Education/ExperienceBS/BA degree or Equivalent in appropriate fieldMinimum of 3-4 years hotel/property management experience