Associate Director of Enrollment Central

6 days left

Location
Fairfax, VA, VA
Posted
May 15, 2018
Closes
May 26, 2018
Industry
Education
Hours
Full Time

Job Category : Admin or Professional Faculty

Working hours :

Salary : Mid- $70,000

Web Announcement :
Associate Director of Enrollment Central

The George Mason University Office of the Provost invites applications for Associate Director of Enrollment Central within the Division of Enrollment Management. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Masons academic and culturally inclusive environment.

About the Department: The Division for Enrollment Management supports core elements of the Mason strategic plan related to enrollment; new student enrollment strategy, retention, and graduation. The mission of the Division for Enrollment Management at George Mason University is to foster student success by connecting students and families to resources that open doors to a world-class education and the opportunities fundamental to the Mason student experience. The division strives to provide quality, timely, and efficient student service from recruitment through graduation and to collaborate with members of the Mason community in support of the University vision and strategic plan.

Responsibilities: Enrollment Central is designed to help students meet their education goals through centralized support, financial assistance, and commitment to service. The Associate Director of Enrollment Central will oversee the student-facing services teams within the Division of Enrollment Management and other key offices to deliver centralized services. As part of this role, this professional will oversee the implementation, expansion, execution, and day-to-day supervision of a set of teams of professional support staff who assist students, both campus based and online, in navigating the administrative components of their enrollment at George Mason University. The teams under the Associate Directors purview include the Enrollment Central team and a centralized phone operation for enrollment service. The incumbent will work diligently to expand services offered through this approach and to provide functional leadership for the expansion of these centralized services into an integrated online environment.

The Associate Director of Enrollment Central will collaborate with offices across the enrollment spectrum including but not limited to: admissions, registrar, financial aid, military services and student accounts. As a leader in this process, the Associate Directors ability to coordinate with offices across all campuses will be key to the success of the program.

Duties Include:

  • Management of the daily operations of the Enrollment Central in-person student services, inclusive of oversight of documentation and training;
  • Supporting the daily operations and student support, reporting, training, and troubleshooting with stake holders to insure the Enrollment Central student services are executed as expected;
  • Oversee the centralized phone operations for enrollment focused student services;
  • Ensure the maintenance of a timely response rate to students (prospective and current) through the central phone operations that can be responsive to all enrollment related student services inclusive questions about campus based and online coursework;
  • Develop and execute an innovation and expansion plan for enrollment focused student services to support a diverse student population that is both campus based and online;
  • Establish strong reporting associated with all services provided through Enrollment Central;
  • Provide guidance and specific oversight for the student services personnel focused on the innovative enrollment opportunities inclusive of fully online programming, ADVANCE, Wiley, and any other new initiative the university develops; and
  • Perform various other duties as deemed appropriate by the associate directors supervisor or his/her superiors.


Qualifications: The Associate Director of Enrollment Central will have a strong understanding of the higher education landscape and have experience assisting students in the enrollment and persistence processes.

The George Mason University Office of the Provost invites applications for Associate Director of Enrollment Central within the Division of Enrollment Management. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Masons academic and culturally inclusive environment.

About the Department: The Division for Enrollment Management supports core elements of the Mason strategic plan related to enrollment; new student enrollment strategy, retention, and graduation. The mission of the Division for Enrollment Management at George Mason University is to foster student success by connecting students and families to resources that open doors to a world-class education and the opportunities fundamental to the Mason student experience. The division strives to provide quality, timely, and efficient student service from recruitment through graduation and to collaborate with members of the Mason community in support of the University vision and strategic plan.

Responsibilities: Enrollment Central is designed to help students meet their education goals through centralized support, financial assistance, and commitment to service. The Associate Director of Enrollment Central will oversee the student-facing services teams within the Division of Enrollment Management and other key offices to deliver centralized services. As part of this role, this professional will oversee the implementation, expansion, execution, and day-to-day supervision of a set of teams of professional support staff who assist students, both campus based and online, in navigating the administrative components of their enrollment at George Mason University. The teams under the Associate Directors purview include the Enrollment Central team and a centralized phone operation for enrollment service. The incumbent will work diligently to expand services offered through this approach and to provide functional leadership for the expansion of these centralized services into an integrated online environment.

The Associate Director of Enrollment Central will collaborate with offices across the enrollment spectrum including but not limited to: admissions, registrar, financial aid, military services and student accounts. As a leader in this process, the Associate Directors ability to coordinate with offices across all campuses will be key to the success of the program.

Duties Include:
  • Management of the daily operations of the Enrollment Central in-person student services, inclusive of oversight of documentation and training;
  • Supporting the daily operations and student support, reporting, training, and troubleshooting with stake holders to insure the Enrollment Central student services are executed as expected;
  • Oversee the centralized phone operations for enrollment focused student services;
  • Ensure the maintenance of a timely response rate to students (prospective and current) through the central phone operations that can be responsive to all enrollment related student services inclusive questions about campus based and online coursework;
  • Develop and execute an innovation and expansion plan for enrollment focused student services to support a diverse student population that is both campus based and online;
  • Establish strong reporting associated with all services provided through Enrollment Central;
  • Provide guidance and specific oversight for the student services personnel focused on the innovative enrollment opportunities inclusive of fully online programming, ADVANCE, Wiley, and any other new initiative the university develops; and
  • Perform various other duties as deemed appropriate by the associate directors supervisor or his/her superiors.


Qualifications: The Associate Director of Enrollment Central will have a strong understanding of the higher education landscape and have experience assisting students in the enrollment and persistence processes.
  • Masters Degree or Equivalent;
  • Experience working as a part of or in association with a one-stop student service center; Bachelors degree or equivalent experience;
  • 6-8 years of high level experience in higher education;
  • Prior management experience with a large and diverse teams;
  • Experience managing budgets;
  • Strong understanding of student services;
  • Strong background in use of data for reporting purposes;
  • Prior experience scaling up teams and services to meet a growing institutional need.
  • Masters Degree or Equivalent;
  • Experience working as a part of or in association with a one-stop student service center; Bachelors degree or equivalent experience;
  • 6-8 years of high level experience in higher education;
  • Prior management experience with a large and diverse teams;
  • Experience managing budgets;
  • Strong understanding of student services;
  • Strong background in use of data for reporting purposes;
  • Prior experience scaling up teams and services to meet a growing institutional need.


Special Instructions : For full consideration, please complete the online application at http://jobs.gmu.edu/ and attach a cover letter, resume, and list of three professional references with contact information.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Job Close Date :

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