Convention Service Houseperson - Part Time (MGM National Harbor)
Grade: POSITION RESPONSIBILITIES/DUTIES:* Sets up banquet, convention and meeting spaces for functions including, but not limited to, tables, chairs, staging, dance floors, linen, water, and glassware.* Maintains overall cleanliness and presentation of banquet, convention and meeting spaces including, but not limited to, vacuuming, trash and linen removal.* Coordinates proper storage of equipment and props used in the operation of the facility.* Assists in guest services such as clearing and resetting tables and breaking down room set-ups during buffet and functions.* Reports to supervisory personnel any and all items that are in need of repair or replacement.* Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.* Responds effectively to guest inquiries related to MGM National Harbor area providing excellent guest service.* Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.* Must possess the following knowledge, skills, abilities and be able to demonstrate skills in the following:* Inspects each function room prior to the event and during breaks to insure that all requirements reflected on the daily worksheets/BEO are met. Specific hotel standards must be fulfilled.* Ensures that cleanliness and order of all storage areas are maintained.* Cleaning designated areas to include, but not limited to, walls, baseboards, light fixtures and vacuuming.* Drapes to be hung properly.* Banquet equipment in proper working order.* Assist in quarterly inventories conducted.* Uniformity among all setups in accordance to a quality set-up standards manual.* Ensure that there is enough equipment for incoming groups per inventory.* Ensures that cleanliness and order of all storage areas are maintained.* Special projects to be completed as assigned by the Convention Set Up Manager or Banquet Manager or Director Of Banquets.* Other job related duties as requested SUPERVISORY RESPONSIBILITIES:* None EDUCATION and/or EXPERIENCE:Required:* High school diploma or equivalent.* Effectively communicate in English, in both written and oral formsPreferred:* At least six (6) months of hotel experience* Bilingual, English as the primary or secondary language* Previous experience working in a similar resort setting CERTIFICATES, LICENSES, REGISTRATIONS:* Proof of eligibility to work in the United States KNOWLEDGE/SKILLS/ABILITIES:* Must be able to read and write to facilitate the communication process.* Must have a working vocabulary of hotel items and terminologies to facilitate reporting of deficiencies in the meeting rooms and public spaces of the hotel.* Should have working knowledge of typical set-ups used in hotel meeting rooms.* Able to quickly analyze any situation in order to develop alternatives.* Ability to handle and maintain confidential information.* Ability to multi-task several activities and duties simultaneously.* Ability to function and act independently.* Excellent customer service skills.* Interpersonal skills to effectively communicate with all business contacts.* Ability to effectively communicate in English, in both oral and written forms.