Manager, IT - Implementation (based in Florida)
- Full Time
Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? Job Summary Purpose:Provide Project Management, Installation Coordination and Training Services at International and domestic properties pre/during/post hotel openings and conversions. Display understanding and skills to provide training to business clients in the efficient use of new business systems/applications. Managing the projects and coordinating the work of several Information Technology (iT) groups and vendors. Provide leadership and guidance during implementations and upgrades. Customers/Partners: Continent Lodging Services (position is part of CLS) Marriott Regional Teams International Lodging Property Based Associates and Executive Committee Micros Fidelio installation teams Measurements of Success: Customer Satisfaction Complete all assigned projects within stated budget and timeframe Achieve defined cost savings for business results Effectiveness as an individual contributor, as well as a team player Installation completed on-time with required skill level achieved by hotel staff Areas of Responsibility : Project Management tasks for Opera conversions/installations Manages small projects and business processes. Provides input on cost savings opportunities and accountable and responsible to achieve and stay within department budget. Provides leadership and guidance during the project to all levels of a hotel property and works with the property on local requirements. Connects various hotel systems to Marriotts central systems such as MARSHA Marriotts centralized reservation system, Peoplesoft Marriotts backoffice and finance system, Mystique Ritz-Carltons Guest Relation system, Empower GXP Guest Experience Platform and Marriott Rewards (SGI) Marriotts Guest rewards system Joins on-going leadership discussions which contribute to the technical and strategic decisions for the Company Translates operating plans into workable processes and programs. Communicates with General Managers and key leadership at the hotels, Ownership groups, Franchisee groups as well as various senior leadership/Vice Presidents within the Company Development and delivery of all relevant course materials On-site coordination, including training class schedule, class room setup, hotel status meetings and communications Provide Hotel with pre-work requirements including pre-conference calls discussing implementation and training process Support Business project leaders at each hotel location in resource requirements, decision making, etc. Attend Opera training classes on-site to address questions regarding Marriotts use of the Opera software and procedural impact and ensure Marriott Standards are being trained properly Validate software and shell version is the most current version Assist the Opera project team with the conversion and cut-over process and any other duties necessary to ensure an on-time and successful installation Ensure the property understands and follows the documented Business Process Changes. Implements and manages changes. Surface and escalate issues related to training and installation activities Provide post implementation support to the property as assigned by the Regional Senior Manager Information Technology (or asked by hotel) Report on progress during the installation as well as a complete trip report following the installation Assist with the update of installation documentation as required Train Hotel Associates on Marriott Standard processes, Marriott Rewards handling and MARSHA 2-way interface, including but not limited to Error log, Certificate processing and input standards Ensure high quality and consistent repetitive training Ability to incorporate hotel business scenarios into training curriculum based on Marriotts operational standards Deliver training in an effective way such that the material is understood and applied quickly and effectively on the job. Ensure customer incurs no delays in onsite implementation that directly affects revenue generation Ensure the conversion meets planned schedules and creates the least disruption to hotel management team so guest service if not affected. Ensures all company policies and guidelines are followed and installed systems meet PCI (Payment Card Industry) and PPI (Protected Personal Information) regulations. Performs Systems audits as directed with focus on Opera PMS. Full autonomy and authority to manage assigned functions and responsibilities as deemed most effective. Assist in the identification of potential solutions to business training problems through the use of interface, analytical skills and business knowledge Responds to complex questions and problems with minimal guidance. Has authority to identify problems, develop and, with proper approval, implement solutions. Complete written reports in English detailing work completed, outstanding issues and recommendations for each property visit. Distribute to hotel, Regional offices and other stakeholders as needed. Responsible to train and certify internal staff, iT Trainers (train the trainer) Provide remote training via approved Web Conferencing tools Work Environment: Home based or on Property. Based in Florida, United States 80-90% International or domestic travel, throughout the Americas which will vary considerably in duration and timing, as dictated by the needs of our customers. Hours of work, on-call status and other working conditions will be dictated exclusively by the needs of our customers, Manager Information Technology or designee and Regional Team. If not at a hotel, still need to provide support from home. Technical Qualifications and education required: Technical skills / computer: Previous experience with one or more of the following; Opera PMS or Opera S&C, Marriott FS PMS, Galaxy Lightspeed (and MARSHA) Must know Opera PMS Configuration and Operation Must know standard operating procedures from a large hotel operation, preferable linked to a large hotel chain Must be current on Microsofts suite of office products Excellent oral and written communication and presentation skills in Spanish required Excellent oral and written communication and presentation skills in English required Fluent in Portuguese preferred and considered an advantage Technical skills / other Ability to work with a diverse group of individuals Proven oral and written communication and presentation skills for various audiences Excellent Training skills Ability to work effectively with a limited amount or no supervision Prior International assignment/experience with International properties Excellent training, organizational and scheduling skills within all levels of the organization Training Experience (Training Certification II preferred) Education/Experience BS/BA degree or Equivalent in appropriate field Minimum of 3-4 years hotel/property management experience Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.