Call Center Representative
Completing intake information for customer and insurance carrier notification of total loss Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft) Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance Faxing any missing documentation to insurance carriers in order to process insurance claims Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account. LES to manage all inbound calls in an attempt to resolve customer s debts and/or concerns. Total Loss Phone Mitigate collateral losses with customers, primary insurance, GAP providers, and originating dealers. Experience with Customer Service or CSR Agent is an advantage and required.