Program Specialist, Big Brothers Big Sisters at The Y (Bi-Lingual)

Employer
Midwest Dental
Location
Baltimore, MD
Posted
May 15, 2018
Closes
May 22, 2018
Function
Accountant, IT
Hours
Full Time
HOME>CAREER OPPORTUNITIES>OPEN POSITIONSReturn to Search Email to Friend Print Opens a new windowProgram Specialist, Big Brothers Big Sisters at The Y (Bi-Lingual)Are you ready for your next great Y career opportunity?YMCAYMCA of Central MarylandLocationBaltimore, MDJob DescriptionBig Brothers Big Sisters at the Y seeks an entry level professional to join our team as part of the BBBSY Southeast Initiative. This position will focus on the recruitment, screening, matching, and support of youth and volunteers paired in mentoring relationships. The Program Specialist is responsible for providinghigh-levelcustomer service in the volunteer and parent/child enrollment and matching process while executing ahigh degreeof independent judgment in accordance with the Big Brothers Big Sisters of America (BBBSA) national standards.The Program Specialist delivers tailored guidance, direction and risk management assistance to volunteers and families.QualificationsSKILLS:Must be fluent in Spanish (written and spoken)Excellent oral and written communication skills reflecting solid customer service and high-level interviewing skillsDemonstrated ability to: form appropriate assessment-based relationships; relate well in multicultural environments; maintain confidentiality throughout daily operations; effectively collaborate with other volunteer match staff; use time effectively; and focus onDemonstrated ability to collect meaningful data and draw solidProficiency in computer skills including Word, Outlook, and Excel.EDUCATIONBachelor s degree or equivalent in social services, human resources or related field.EXPERIENCE At least one (1) year of work experience in the field of social services, human resources or a related field.Demonstrated work experience working with both child and adult populationsProficiency in the Microsoft Office Suite and the Google PlatformEssential FunctionsEnsure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job functionConduct volunteer enrollments including individual orientations, interviews and completion of enrollment processesConduct parent/child enrollments at the child s home and provide child safety education and program orientation; assess and refer families for alternative or additional services as neededMeet established monthly and annual goals for new matches, match quality, documentation quality, processing time and customer satisfactionMaintain accurate paperwork and data entry into agency web-based system for each participant according to agency standards including completion of necessary surveysProvide timely and comprehensive reports and recommendations for participation in the program based upon enrollment information and assessments of each potential match participantNurture and sustain the mentoring experience for volunteer adults and youth matched in our programEffectively coach and motivate volunteers to grow relationships that result in positive youth developmentPartner with community organizations and recruit volunteers and youth for program participationPartner with other youth-serving and community organizations establish BBBSY programming.Other duties as assignedCause-Driven Leadership CompetenciesMission Advancement: Reinforces the Ys values within the organization and the community. Effectively communicates the benefits and impact of the YMCAs efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.Operational Effectiveness:Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement.Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.Salary$35,000. 00 - $38,000. 00

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