Guest Service Representative
Job Number 18001CYPJob Category Rooms and Guest Services OperationsLocation Westfields Marriott Washington Dulles, Chantilly, Virginia VIEW ON MAPBrand Marriott Hotels Resorts /JW MarriottSchedule Part-timePosition Type Non-Management/HourlyStart Your Journey With UsMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you re happy, our guests will be happy. It s as simple as that. Our hotels offer a work experience unlike any other, where you ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That s The JW Treatment .Job summaryWelcome to our familyAs a world-class leader in the travel industry, there s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The impact you ll makeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.What you ll doOrganize, confirm and process guest check-ins/ check-outs and adapt for any changesSecure payment, verifying and adjusting billing as neededProvide guests with room and hotel information, directions, amenities and local interestsRun daily reports, reviewing to see what needs to be communicated to the next shift s staffComplete cashier and closing reports, counting the bank at the end of each shift securelyAccept and record wake-up calls, delivering to the right departmentCommunicate any emergency, lost item or theft to proper security staff and/or authoritiesKeep contingency lists in case of emergency and communicate any necessary messagesPerks you deserveWe ll support you in and out of the workplace by offeringTeam-spirited coworkersEncouraging leadershipSupport to live a life of wellbeing and happinessOpportunities to serve and give back to the communityDiscounts on hotel rooms, gift shop items, food and beverageRecognition programsWhat we re looking forA warm, people-oriented demeanorA team-first attitudeA gift for paying attention to the smallest detailsThis role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.You re welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you re important to us. You ll make an impact in your role, and for that, you ll be appreciated and valued.