Director Patient Relations

Williamsburg, VA
May 21, 2018
Jun 01, 2018
Executive, Director
Full Time
Job Description: Sentara Williamsburg Regional Medical Center currently has an exciting Director level career opportunity for Patient Relations! This position is full time and requires a Bachelors degree and three years of management experience.

This position will have key responsibility for Patient Centricity at Sentara Williamsburg Regional Medical Center. The director will provide oversight for the expanding Guest Relations program, Volunteer Services, Auxiliary, Gift shop, Patient Advocacy and Community liaison to administrative role with the Williamsburg Health Foundation, Community collaborative and Community needs assessment.

Sentara Williamsburg Regional Medical Center

Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center. The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients are able to stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet® recognition, the nation's highest honor for excellence in nursing.

Sentara Benefits:
Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Keywords: Centricity

The Director of Patient Relations is a health care professional, with the authorized freedom to cross departmental lines to serve as a liaison between the patient and the Hospital to facilitate resolution to reported problems, expedite service, recommend constructive changes to improve the quality of care and prevent potential claims against the Hospital. Responsible for the delivery of high quality services that meet or exceed customer expectations. Coordinates the development and marketing of new services within these areas. Contributes to the success of the hospital through achievement of system, hospital and center goals and objectives. Provides staff management in a multi-skilled, multifunctional environment.This position regularly monitors and reports patient satisfaction data. This position has access to, or oversight of, Protected Health Information (PHI) in the course of carrying out duties, and will strictly adhere to regulations addressed in the HIPAA Privacy Rule.

Education Level
Bachelor's Level Degree

Required: Customer Service - 3 years, Management - 3 years, Statistics - Previous experience, Training - Previous experience

Preferred: None, unless noted in the “Other” section below

None, unless noted in the “Other” section below

Required: Communication, Complex Problem Solving, Microsoft Office, Service Orientation, Social Perceptiveness, Speaking, Systems Evaluation

Preferred: None, unless noted in the “Other” section below

Travel required.