Vice President, Campus Planning
The Vice President of Campus Planning is responsible for the planning and execution of a superior experience for all guests and artists coming to the Kennedy Center, ensuring that all performances and events are seamlessly coordinated, and that all artists have an experience commensurate with working within one of the premier performing arts venues in the United States. The VP of Campus Planning supports the Production and Facilities departments within Operations and works closely with the Programming and Education divisions to coordinate campus planning needs throughout all Kennedy Center public spaces. The VP of Campus Planning leads the Center’s new Campus Planning department within Operations, directly supervising Theater Management, Guest Services, Booking and External Events. This position is responsible for the approval and final planning of all Kennedy Center events and performances to ensure that a consistently excellent patron and visitor experience is delivered at all times. The VP of Campus Planning oversees space planning for the REACH, ensuring that all departments have access to these new spaces, and ensuring that staffing is sufficient for the operation of this new space.
The Vice President of Campus Planning sets the strategic plan for the newly created Campus Planning division, working to ensure future resources are in place to allow for the growth of activity in the Kennedy Center public spaces. This position supervises all front of house activities and, with the Senior Vice President of Operations and the Director of Guest Services, develops public space policies that ensure a high quality experience for all guests. The VP of Campus Planning supervises the Kennedy Center Campus activity calendar operated through ArtsVision and supervises the Booking Department as well as all external rentals of Theater, and Event Spaces. This position will be responsible for $2.5M in theater rentals and over $2M in external event sales and rentals annually. Directly supervises four Directors and a department with 20 full time employees including members of ATPAM Local 18032 (Theater Managers), and over 500 part-time staff.
Duties and Responsibilities:
30% Creates and Manages, in close coordination with programming and education, the Campus Planning Calendar for all performances, festivals, external events, internal events, and rehearsals within the Kennedy Center campus, including the REACH. Develops policies related to the booking of these spaces, sets curtain times, space hold requirements and use policies related to all spaces. Manages patron and visitor flow throughout all Kennedy Center public lobbies to ensure safe, and efficient use of these spaces to enhance the guest experience.
20% Manages all front of house functions through Guest Services and Theater Management. Develops and sets policies related to usher staffing and placement, ensures that late seating policies, patron refund policies and other front of house policies are consistent across all theaters within the Kennedy Center. Ensures that adequate front of house management is provided for large public festivals and galas within the Center campus.
20% Manages and Develops growth strategies for external theater and event rentals, inclusive of large-scale conferences. Sets rates, fees, policies and procedures for all external rentals in coordination with the marketing and development departments. Creates reviews and approves all contracts for external theater and special event rentals.
10% Responsible for the supervision of a staff of 20 full time Trust employees, all part-time ushers and part-time stage-door personnel. Negotiates and manages the Collective Bargaining Agreement (CBA) with ATPAM, Local 18032, the Theater Manager and Press Agent’s union. Approves all seventh day overtime requests and negotiates grievances as applicable. Ensures all hourly staff are properly trained in procedures of safety, customer service, and teamwork. Manages continuing education for all division staff.
7% Works closely with General Manager of Food Service Concessionaire, and other approved caterers to ensure good value and service are provided to all Kennedy Center guests, particularly for external rentals. Serves as a member of the Operational Review Committee for the Food Service Concessionaire.
6% Creates long term planning of Center public space resources including equipment purchases (stanchions, seat cushions, signage, communications infrastructure, visitor metrics devices, etc.). Creates multi-year plans for strategic use of all public space resources in close coordination with the Facilities Project management division. Ensures planning budgets reflect these strategic priorities.
4% Serves as a member of the Vice President Level Management Team. Provides input on organizational processes and procedures related to the new Campus Planning division and its integration into the Kennedy Center.
3% Serves as a member of the Kennedy Center’s Crisis Management Team.
Bachelor’s degree is required with a Master’s in a related theatrical field preferred. ATPAM certification is considered equivalent of a Master’s degree.
A minimum of 15 years in theater operations and booking management, theater touring general management, or front of house management is required, as well as experience in negotiating and managing union contracts, supervision and scheduling of large part-time staff, and experience in logistics for large scale interior and exterior festivals and events.
Minimum Skills and/or Knowledge Required
A thorough working knowledge of all aspects of theatrical presentation, including the genres of opera, theater, ballet and modern dance, all forms of music, and variety special events, both live and televised, small and large scale. An in-depth knowledge of front of house processes as well as external event rentals processes is helpful.
Understanding of theatrical booking processes, event rental processes, and theater management processes is required in order to ensure that all performances and events are coordinated throughout a six theater, multi-space complex.
A thorough working knowledge of Microsoft Office is required. Knowledge of ArtsVision or other theatrical calendar software (Ungerbock, Artifax, etc.) is necessary. Knowledge of event related software (Room Viewer, etc.) is helpful.
Excellent organization, management, communication and financial management skills and supervisory skills are required in order to successfully and efficiently facilitate the running of the Division.
Excellent communication and intermediary skills are necessary to work effectively with a diverse group of constituencies. This includes effective problem solving, conflict resolution, negotiation, and mediation skills. This position will be a prime mover for the establishment of initial processes related to the REACH spaces coming online in 2019.
Must have knowledge of ADA compliance regulations, as well as other public safety and security standards.
Flexibility, the ability to work well under pressure, and the ability to prioritize in a multi-task, time sensitive, environment is required. Equally important, is the ability to balance the programmatic, financial, staff-centered and guest experience concerns of the Kennedy Center to ensure the Center’s guests experience the very best of the Kennedy Center at all times.
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.