Senior Principal Sales Engineer Africa
Join an innovative team that is responsible for transforming the customer experience by creating and bringing to market new products and services based upon globalized connectivity without boundaries. We reach beyond the traditional satellite industry and the broader communications landscape. As part of the Intelsat vision, we will define new products with the performance, features, and flexibility required to open new profitable markets, drive new revenue streams and ensure the most reliable and secure communications globally. To accomplish our goal, we are looking for bold thinkers who will continue our legacy of innovation for decades to come.
This position applies expert system level communications engineering expertise to provide pre-sales and post-sales technical consultancy to existing and prospective customers, and the sales organization, which help drive revenues and ensure customer satisfaction.
- Play a lead role in developing,maintaining trusting and collaborative customer technical relationships, both internally and externally, so that customer experiences Intelsat's Technical and Operational Excellence.
- Work with all levels of customer organization to help the sales team identify the customer needs and drivers both technically and financially.
- It is expected that the CSE will liaise confidently with multiple key contacts within the customer organization including executives responsible for IT, Satellite, and Emerging Distribution Technologies.
- Provide insights and teach customers new ways of solving problems
- Perform communications system design (satellite and terrestrial) and feasibility analysis to develop solutions that meet both the customer needs and the Intelsat strategies.
- Support sales team through customer needs assessments, proposal development and customer communications. Typically support the most technically complex sales engineering solutions.
- Work closely with Product Management and Corporate Strategy to drive innovation and technical development to enhance service offerings (on current and future assets
- Should mentor Junior Engineers
- Use the knowledge gained by working directly with the customers to provide market intelligence to Product Management & New Product Development which can help guide product evolution and new product developments.
- Provide customer training on Intelsat products, customer tools, and Intelsat operations.