Mortgage Collection Counselor I

Navy Federal Credit Union
Herndon, VA
May 11, 2018
May 21, 2018
Full Time
Employee Perks Why You Will Love Being Part of the Navy Federal Team: *Competitive compensation with opportunities for annual raises, promotions, and bonus potential*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses*Consistently Awarded Top Workplace*Nationally recognized training department by TRAINING Magazine*An employee-focused, diverse, and service-oriented workplace environment Basic Purpose To control/collect on past due mortgage and equity accounts by performing basic early stage mortgage and equity account (1 - 30 days) counseling tasks, in accordance with all government, investor, VA/FHA, and Navy Federal rules and regulations. Provide administrative support by reviewing member accounts, updating changes in mortgage collection systems, and assisting higher level Mortgage Collection Counselors. Work under immediate supervision.Responsibilities:* Control past due mortgage and equity delinquencies by regularly reviewing member account data, contacting member, and reviewing or documenting the financial situation, to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines* Ensure required notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members* Maintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accounts * Record, track and report member concerns to management * Notate member arrangements in Collection system, reason(s) for delinquency, and any foreclosure alternatives offered to member * Track and update action items in database(s) * Collect, prepare and maintain data for analysis, reports and reference * Perform manager share transfers (MST) for amounts up to authorized limits* Obtain detailed financial information from delinquent members and offer solutions and alternatives to bankruptcy/charge-off * Contact and counsel delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Navy Federal * Sort and distribute incoming mail and other correspondence* Organize and prepare related documents* Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines* Perform other related duties as assignedQualifications::* Exposure to performing clerical or administrative duties/responsibilities* Exposure to member/customer service preferably in a call center, retail banking or financial institution* Familiarity with state and federal laws affecting the collection of delinquent mortgage and equity loans; real estate, bankruptcy and foreclosure* Experience in performing clerical or administrative duties/responsibilities* Familiarity with accounting, credit, and/or lending principles and techniques* Basic clerical, technical or administrative skills* Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations* Basic research, analytical, and problem solving skills* Basic verbal and written communication skills* Basic database and presentation software skills* Basic skill exercising initiative and using good judgment to make sound decisions* Ability to work independently and in a team environment* Desired - Working knowledge of Navy Federal mortgage products, services, programs, policies and proceduresHours:Tuesday-Friday, 11:30AM-8:00PMSaturdays, 8:00AM-4:30PM Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability