Senior PC/Helpdesk Technician
- Full Time
Dewberry is a leading, market-facing professional services firm with more than 50 locations and 2,000 professionals nationwide. What sets us apart from our competitors are our people. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients. Whether you’re an experienced professional or a new graduate, you’ll have the chance to collaborate with the best and brightest and work on innovative and complex projects at the forefront of the industry. Our commitment to excellence stems from our personal integrity and from other defining attributes, which we call “Dewberry at Work,” that have inspired our employees to be successful for more than a half-century. Senior PC/Helpdesk TechnicianMust have the demonstrated ability to provide Tier I and Tier II support to end-users for software applications, desktop systems, notebook systems, mobile devices, and printers. Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels. The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems. They are required to have comprehensive knowledge of operating systems, servers and software applications, as well as hardware, and other peripheral components. They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers. The candidate must have the ability to track and trend problems and identify process improvement opportunities.
- Candidate must have at least 5 years of relevant experience
- Must have High School Diploma or equivalent
- A/E/C industry experience not required but highly preferred
- Experience with Bentley products, AutoCAD, and REVIT highly preferred