Bellperson / Driver

Doubletree by Hilton
Arlington, VA
May 07, 2018
May 21, 2018
Full Time
A Bellperson/Driver is responsible for transferring and storing luggage, responding to guest requests, as well as transporting guests to locations in the area in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Bellperson/Driver, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Greet and escort arriving and departing guests to and from their accommodationsRetrieve and transport guest luggageInspect guest rooms and acquaint guests with these rooms and their featuresRespond to guest inquiries and requests in a timely, friendly and efficient mannerOrganize and store luggage, as needed, according to guidelinesEnsure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departmentsEnsure messages and faxes are regularly delivered throughout the dayAssist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as neededDrives property-designated vehicles to and from guest destinations such as guest room or local airport, as neededAssist in the maintenance, appearance and functionality of equipmentWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

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