Leasing Consultant

The Donaldson Group
Lanham, MD
May 07, 2018
May 21, 2018
Full Time
Customer Service * Keep the Donaldson Group Promise, providing the best possible customer experience for clients, residents, vendors, internal associates, etc. * Conducts all business in adherence to Fair Housing Law. * Show apartments in accordance with federal, state, local and company policies. * Answer the telephone professionally and in a timely manner. * Complete tasks in a prompt and professional manner. * Lead by example, motivating the entire team to keep the Donaldson Group Promise. * Greet prospects, residents, vendors and all customers utilizing excellent customer service. * Build and maintain a positive rapport with all applicants and residents. * Follow-up with prospective residents. * Receive and report service calls promptly and accurately. * Communicate with, listen and respond to co-workers and customers. * Take advantage of opportunities to go above and beyond for all customers. * Take resident service requests accurately to insure maintenance personnel can complete the request properly. Marketing * Exhibit general knowledge of surrounding community (eg schools, shopping, restaurants) for benefit of prospective/new residents. * Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of community meets or exceeds company expectations. * Assist in set up and maintenance of marketing items, including but not limited to, balloons, directional signs, maintain mini-models and other marketing and promotional events. * Participate in outreach marketing as directed. * Maintain current Market Surveys and resident demographic information, as directed. * Ensure the quality and distribution of collateral materials, including: o Balloons o Directional signs o Banners o Brochures * Show units in accordance with federal, state, local and company policies. * Resident Retention Program. Lease Processing * Maintain Telephone Performance Analysis (TPA) score to meet or exceed company goals. * Process applications for pre-approvals (credit check, income requirements, rental history, etc.) and submit applications. * Review and approve rental applications and promptly notify applicants of approval status. * Prepare accurate lease packages according to company policy. * Move-in orientation to include pre-apartment inspection, lease signing and move-in inspection with resident. * Achieve leasing goals to reach or exceed the budgeted occupancy for the property. * Reduce vacancy day loss by encouraging immediate move-ins. * Keep accurate records of traffic and leases using the property management software system. * Complete other duties as assigned by supervisory personnel. The Donaldson Group, LLC is looking for a full time Leasing Consultant at The Glendale Apartments located in Lanham, MD. Applicant will be responsible for marketing, outreach, leasing apartments, resident retention, and renewing contracts. Must be highly energized, goal oriented and personable. Must have strong customer service skills, superior leasing skills and a proven track record of excellent closing skills. Weekends are a must. We offer a competitive salary and excellent benefits package. The Donaldson Group believes in a drug free work environment, therefore a drug screen will be required. EOE

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