Assistant Manager, Correspondent Lending

Pentagon Federal Credit Union
Alexandria, VA
May 07, 2018
May 21, 2018
Full Time
Assistant Manager, Correspondent Lending Summary PenFed is hiring a Assistant Manager, Correspondent Lending in Alexandria, Virginia. The primary purpose of this job is to monitor the daily activities of the Correspondent Lending section of the Mortgage Department, ensuring the timely and accurate completion of section responsibilities within established guidelines. The incumbent provides supervisory oversight and support of these defined areas within mortgage operations. He or she is responsible for maintaining relationships with all Correspondent Lenders while maintaining PenFed's best interest and complying with all policies and procedures. The incumbent provides supervisory oversight and support of these defined areas within the Correspondent Lending Department in several PenFed locations. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Provide oversite to Supervisor, Correspondent Lending and review individual scorecards completed for team. Oversees the daily work of the staff providing guidance on complex issues while monitoring work for accuracy and completeness. Monitors loans in process to determine any deviation from standard processing time and to take appropriate actions including notifying the manager for alternatives to ensure correspondent lenders receive timely service. Responsible for monitoring and shifting resources as needed and reporting trends on work flow to Manager, Correspondent Lending. Monitor funding reports as required and review and approve loan wire request. Serves as the next escalation point for member issues that staff/Supervisors are unable to resolve. May consult with Manager on exceptions to normal policies and procedures before making decisions. Provides training to staff on new PenFed products and changes to existing products and or policies. Responsible for hiring staff and managing performance including coaching and initiating disciplinary action. Recommend and implements new ideas and ensures thorough research and involvement from all appropriate areas of the credit union. Remains current on all mortgage related regulations and changes and makes sure staff is informed. Develops and/or suggests methods and other techniques which will improve sales effectiveness. Assists in maintaining PenFed's compliance with all applicable federal, state and local laws, regulations and ordinances by abiding by PenFed compliance programs and all policies and procedures. Ensures exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements and demonstrating a commitment to professional ethics. Maintains a working knowledge of all mortgage products available through competitive organizations to accurately respond to correspondent questions. Working knowledge of Conventional lending policies and procedures and correspondent relationships. Education and Experience Equivalent combination of education and experience is considered. Baccalaureate degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions. Five (5) to seven (7) years related work experience, preferably in mortgage lending Experience managing mortgage operations that involved customer interaction Strong verbal and written communications skills required. Attention to detail required. Experience in utilizing automated loan servicing systems or aptitude to learn systems, required. Skills/Abilities Must be able to work multiple projects concurrently and shift priorities as required to meet business requirements and deadlines. A wide degree of creativity and latitude is expected. Ability to work under aggressive deadlines and may be subject to extreme workloads. Solid understanding of loan flow from loan application to investor purchase. Ability to foster a cooperative work environment and work as a team player. Must exercise discretion and sound judgement, and be able to work well independently. ​ Supervisory Responsibility This position will supervise employees. Licenses and Certifications There are no additional certifications required. Work Environment While performing the duties of this job, the employee is regularly regularly exposed to an indoor office setting with moderate noise. Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-289-4710.