Team Leader, Patient Advocacy

Location
Norfolk, VA
Posted
May 04, 2018
Closes
Jun 27, 2018
Function
Management
Hours
Full Time
Job Description: Sentara Norfolk General Hospital is currently recruiting for a Team Lead, Patient Advocacy. This is a Full Time Days position. Applicants with previous patient advocacy experience are encouraged to apply. This position is an ideal career enhancement opportunity. Sentara Norfolk General Hospital

Sentara Norfolk General Hospital is the region's first Magnet Hospital. It is a 525-bed medical center, and home to the area's only Level I Trauma Center, Burn Trauma Unit and Nationally Ranked Heart Program. In addition to a first rate heart program, the hospital is home to Nightingale Regional Air Ambulance and several dedicated facilities and specialized services.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Monitors and audits Advocate team complaints and grievances for accuracy, adherence to established processes and communicates and guides Advocate team members as needed daily. Prepares reports for bi monthly grievance meeting and leads discussion. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services.

Education Level
Bachelor's Level Degree

Experience
Required: Customer Service - 2 years, Leadership - 2 years, Patient Advocacy - 2 years

Preferred: None, unless noted in the “Other” section below

License
None, unless noted in the “Other” section below

Skills
Required:

Preferred: None, unless noted in the “Other” section below