Constituent Records Coordinator - Office of Advancement

6 days left

Location
Washington D.C.
Posted
May 05, 2018
Closes
Jun 02, 2018
Function
Management
Industry
Education
Hours
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Constituent Records Coordinator - Office of Advancement

The Constituent Records Coordinator assists in collecting, managing, and resolving the daily data entry tasks, updates, and requests that are received by the Constituent Records team. S/he manages relationships with other teams within the Office of Advancement and ensures efficient and timely processing of data, and works with new tools in a cutting-edge Salesforce implementation to perform mass contact updates, standardize addresses and create reports on data integrity.  Reporting to the Director of Constituent Records, the Coordinator has duties that include but are not limited to:

Data Management

  • Enters contact updates from Advancement staff into GU360, Advancement database of record
  • Reviews queue of incoming update tickets from Advancement users
  • Researches unmailable addresses

Data Integrity

  • Works on data integrity cleanup projects
  • Manages Salesforce data integrity dashboards and error reports in GU360
  • Assists other team members and managers in maintaining data accuracy

Customer Service

  • Answers phones
  • Sorts and processes incoming requests from Office of Advancement
  • Manages customer service for Constituent Records team

Documentation

  • Creates documentation for Constituent Records team processes
  • Maintains and updates existing documentation
  • Works with Director of Constituent Records to identify business processes that are missing documentation
  • Assists with deceased records processing
  • Validates obituary search results
  • Uses data tools to research new addresses when mail pieces are returned

Requirements

  • Bachelor's degree
  • 1 - 2 years of experience with data management
  • Strong communication skills

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

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