Membership Assistant

Society for Cardiovascular Angiography and Interventions
Washington, DC
May 03, 2018
May 21, 2018
Accountant, IT
Full Time
Membership Assistant Position Located in Washington, DC the Society for Cardiovascular Angiography and Interventions (SCAI) is seeking a highly motivated membership assistant. This newly created position is an excellent opportunity to jumpstart your membership career in a strong and growing organization. Reporting to the manager, membership & database, we will rely on you to help us achieve our annual recruitment and retention goals. In this role you will assist in processing membership applications, filing credentialing documents, and helping members navigate the path to Fellowship in SCAI (FSCAI). Your typical day will include answering membership calls, recording payments, mailing invoices and dues notices, updating member records, and ensuring that the SCAI membership database is accurate and clean. Your excellent customer service, strong business writing skills, and ability to track administrative details will be truly valued. We have an interesting and engaging membership, and you will interact with physicians, healthcare professionals, and key audience groups. SCAI is quickly becoming one of the top specialty medical societies in the world, and we are looking for a team player to help us grow our membership. Organization The leading voice for interventional cardiology, SCAI is a 4,200-member professional organization representing invasive and interventional cardiologists in more than 75 countries. Our mission is to promote excellence in invasive/interventional cardiovascular medicine through physician and allied health professional education and representation, and advancement of quality standards to enhance patient care. Responsibilities Membership Assistant Answer telephone and e-mail inquiries about membership and credentialing. Process and mail monthly dues notices. Print and mail membership and FSCAI certificates. Process new membership and FSCAI applications. Enter member information, process credit card payments, update records, file CV's and letters of support, etc. Perform data entry for address changes, membership status changes, and other updates to member records using established policies and procedures. Conduct outbound customer service and membership related phone calls to renew members and update special audience lists. Add new members and prospects collected from SCAI events or medical events into the database. Assist the membership and database manager in compiling member data for reports. Perform data entry, cross reference, and upload prospect lists to the association management system (AMS). Export lists from the AMS to assist other departments and vendors. Assist in coordinating the annual new member induction ceremony. Represent SCAI at national medical meetings for membership recruitment and visibility. Qualifications of the Membership Assistant An associate's or bachelor's degree from an accredited university or college with a minimum of two years of relevant work experience or a combination of education and relevant work experience equal to four or more years. One or more years of experience working with database management/association management system (AMS). Proficiency in Microsoft Office Suite, specifically with Word, Excel, Outlook, and PowerPoint. Excellent interpersonal, customer service, and written communication skills, as well as exemplary telephone manners. Strong business writing skills. Ability to work well in a busy environment, set and meet deadlines, and manage multiple priorities with minimal supervision. Capable of maintaining the confidentiality of sensitive information. Prior success in membership growth and retention in a nonprofit organization is a plus. Ability to multitask and be flexible. Team player with cooperative, positive, "can do" spirit. Attention to detail and commitment to accuracy. Attributes of the Membership Assistant Project manager. You are able to juggle multiple tasks, allocate and optimize resources, and manage timelines. You enjoy creating and implementing processes and procedures that uphold rigorous standards. You manage a task from start to finish. Exceptional communicator. You are known for your poise, tact, and diplomacy. You are comfortable in a social setting and can confidently engage at all levels and across multiple stakeholder groups. You collaborate on projects and communicate results, and you are willing to listen and learn from others. Detail oriented. Even though you are detail oriented, you can also see the big picture and understand how the details relate to the overall mission of the organization. Organizational skills. Your attention to detail is supported by your organizational skills. You appreciate order and know how to achieve it efficiently. Flexible and capable. You manage changing priorities without difficulty and get the job done. You do whatever it takes. Confident and pleasant. You understand that everyone is a "customer" and should have a "Ritz Carlton" service experience when contacting the meetings office. Problem solver. You have excellent critical thinking skills, dive into the details, and know when and what questions to ask. Resourceful with great follow through. Whether it's something that requires a quick turn-around or a long-term project with many steps, you take full responsibility from start to finish. When you say you'll get back with someone, you do. Service-driven. You set the standard for meeting and exceeding expectations. You are responsive and committed. You are clear, tactful, and diplomatic about what's realistic and what's possible. What's Attractive to the Right Membership Assistant Candidate? SCAI is an exciting and busy environment with a variety of meetings and programs where you will learn and grow your career. SCAI's staff are smart, collaborative, energetic, hard-working people who are committed to their work and delivering a solid work product. You will get to work with a committed and caring volunteer base of cardiologists who want to make high-quality education happen and who enjoy getting into the details. We offer highly competitive compensation and benefits. To Apply for the Membership Assistant position with SCAI: You can Apply Online or simply email your resume to Ellen Greenwood at [Click Here to Email Your Resume] with "SCAI - Meetings Assistant / 2018-2339 CB" as the subject of the email. Staffing Advisors has been engaged to find the right candidate and is committed to helping create a diverse work environment for our client. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. This position may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history. 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