Patient Account Rep- Reference lab billing and Follow up

Chesapeake, VA
May 03, 2018
Jun 29, 2018
Full Time
Job Description: Applicants must have prior insurance billing and follow-up experience and customer service experience would be helpful. The applicant must have a basic knowledge of insurance billing. Applicant must understand the HBOC application as well as have the necessary technical skills including account reconciliation, to include credit balances, needed for billing and related processes. Applicant must have a working knowledge of LCD's, NCD's and modifiers required for accurate claims processing. Applicants must have the ability to compose grammatically correct correspondence as well as an understanding of Microsoft Office applications. Qualified applicants must have the ability to work in a high volume, fast paced environment and the willingness to assist with the continued development of the unit. Highly developed customer service and interpersonal skills are required. Good telephone technique is expected as is the willingness to attend onsite customer service training sessions. Demonstrated knowledge of and the technical skills to use the following applications: HBOC, Cirius, Excel, Website based insurance inquiry systems, EPIC and ECC.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Keyword: Reference, billing, follow-up

The employee is responsible for the following in assigned areas: billing for medium and low dollar claims, daily reconciliation, registration, auditing, and collection of information. Responds to phone inquiries and follows up to obtain information requested.

Education Level
High School Grad or Equivalent

Required: None, unless noted in the “Other” section below

Preferred: Billing - 1 year

None, unless noted in the “Other” section below

Required: Communication, Complex Problem Solving, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation

Preferred: None, unless noted in the “Other” section below

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