Helpdesk Support Specialist

6 days left

Springfield, VA
Apr 19, 2018
Jun 02, 2018
Full Time
AboutWeb is looking for a Helpdesk Support Specialist in the Springfield, VA area.

Job Summary:
Would you like to perform rewarding work while contributing to the success of an established, growing company? Navstar is an award-winning organization that has a proven track record of successfully providing IT services and solutions both as a prime and sub-contractor on mission focused IT programs. Our employees are integral players in support of mission-critical programs focused on our National Security.
Job Duties:
  • Provide technical assistance and support related to computer systems, hardware, or software.
  • Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
  • Assist in writing training manuals.
  • Respond to email or chat messages for customers seeking help and follows up with the customer to ensure issues have been resolved.
  • Walk customers through problem-solving process.
  • Gain feedback from customers about system usage.
  • Run reports to determine malfunctions that continue to occur.
Required Qualifications:
  • To be considered for this position you must hold an active TS/SCI security clearance.