Call Center Manager

Location
Manassas, Virginia
Salary
Competitive pay
Posted
Apr 18, 2018
Closes
May 23, 2018
Ref
AD217007
Function
Customer Service
Hours
Full Time

Job Summary/Company: 

Results driven Call Center Manager needed for successful financial industry leader in Manassas, VA. Apply now or call 703-620-6444!

Responsibilities:

  • Motivate and drive team to meet/exceed goals 
  • Will set productivity objectives and prepare reports reflecting goals
  • Collect and analyze call center statistics
  • Monitor call processes and techniques and offer improvement strategies
  • Will serve as escalation point of contact

Qualifications/Background Profile:

  • 3 years of proven Call Center Management experience
  • Proficiency in MS Office and call center software/programs
  • Outstanding communication skills
  • Results driven, motivating and inspiring personality

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. 

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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