Location Manager - Sales

Employer
Advantage/EZ Rent-A-Car
Location
Arlington, VA
Posted
Apr 17, 2018
Closes
Apr 18, 2018
Function
Management, Sales
Industry
Other
Hours
Full Time
Description Position Summary Responsible for managing all sales areas, as well as customer-oriented activities and / or distribution within the city in support of the Area/City Manager Duties and Responsibilities * Working with the Area/City Manager, leads location-based activities and provides back-up management support for City Managers * Liaises with the City Manager to confirm and set daily rental rates, and communicating them to location Rental Agents * Manage day to day sales related functions of the location * Manage the GUEST Program * Provide ongoing training, coaching, and motivating of sales staff through Performance Management & Coaching * Exceed performance targets, maximize sales revenue, achieve operational goals and financial objectives * Maintain contract compliance with all sales related employees * Ensure effective management of labor through scheduling and payroll processes * Achieve unparalleled customer satisfaction and address customer issues in a timely manner with the goal of exceeding NPS & response time targets * Manage and follow up on all overdue rental agreements * Administer and monitor location safety program, and compliance of policy and procedure * Ensures appropriate amount of supplies are stocked and ordered to ensure continuity of business operations (eg contracts, check out slips, cash envelopes, pens) * Ensures location has the appropriate amount of hand written contracts in stock (in preparation for system outages) * Other duties as required Qualifications: * High school diploma or GED required; some college preferred * Minimum one year management experience and one year sales/service experience in travel, retail, or hospitality * Demonstrated sales record and understanding of management to achieve a best practices performance environment * Analytical skills that diagnose numerical trends and target root causes of below standard performance * Ability to organize and express ideas and information clearly and accurately utilizing excellent communication skills both face to face and written * Flexibility to handle multiple tasks in an organized manner, and work nights, weekends, and holidays * Ability to perform data entry and computer entry tasks, excellent administrative, organizational skills including excellent Microsoft Office skills * Ability to work individually and within a team environment to effectively manage stressful and challenging situations * Must be at least 21 years old, have a valid driver's license with an acceptable driving record * Pass pre-employment background and drug screens. * Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus.

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