Location Manager - Sales

Advantage/EZ Rent-A-Car
Arlington, VA
Apr 17, 2018
Apr 18, 2018
Management, Sales
Full Time
Description Position Summary Responsible for managing all sales areas, as well as customer-oriented activities and / or distribution within the city in support of the Area/City Manager Duties and Responsibilities * Working with the Area/City Manager, leads location-based activities and provides back-up management support for City Managers * Liaises with the City Manager to confirm and set daily rental rates, and communicating them to location Rental Agents * Manage day to day sales related functions of the location * Manage the GUEST Program * Provide ongoing training, coaching, and motivating of sales staff through Performance Management & Coaching * Exceed performance targets, maximize sales revenue, achieve operational goals and financial objectives * Maintain contract compliance with all sales related employees * Ensure effective management of labor through scheduling and payroll processes * Achieve unparalleled customer satisfaction and address customer issues in a timely manner with the goal of exceeding NPS & response time targets * Manage and follow up on all overdue rental agreements * Administer and monitor location safety program, and compliance of policy and procedure * Ensures appropriate amount of supplies are stocked and ordered to ensure continuity of business operations (eg contracts, check out slips, cash envelopes, pens) * Ensures location has the appropriate amount of hand written contracts in stock (in preparation for system outages) * Other duties as required Qualifications: * High school diploma or GED required; some college preferred * Minimum one year management experience and one year sales/service experience in travel, retail, or hospitality * Demonstrated sales record and understanding of management to achieve a best practices performance environment * Analytical skills that diagnose numerical trends and target root causes of below standard performance * Ability to organize and express ideas and information clearly and accurately utilizing excellent communication skills both face to face and written * Flexibility to handle multiple tasks in an organized manner, and work nights, weekends, and holidays * Ability to perform data entry and computer entry tasks, excellent administrative, organizational skills including excellent Microsoft Office skills * Ability to work individually and within a team environment to effectively manage stressful and challenging situations * Must be at least 21 years old, have a valid driver's license with an acceptable driving record * Pass pre-employment background and drug screens. * Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus.

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