Real Estate Manager
OVERVIEW: At Welltower Inc. (NYSE:WELL) we are driving innovation in health care infrastructure and delivery. We envision a new model of care that revolves around wellness - living well, aging well and keeping people out of the hospital. We partner with leading seniors housing and post-acute-care providers and with health systems to fund innovative solutions designed to keep patients out of higher cost, higher acuity settings while delivering better treatment at a lower cost. Our impact will be profound as we advance our work, our mission, and continue to assemble a diverse, talented, performance-focused team of employees. Professionally manage assigned properties ensuring the delivery of an elite level of service to enhance hospital and tenant relationships. Manage the property management staff and overall property operations to support property investment plans and operating expenses to achieve NOI growth and maximize cash flow. Plan, organize, and manage the activities of the assigned properties through the optimal utilization of resources to ensure the consistent delivery of the OM Service Promise. KEY RESPONSIBILITIES Establish, and maintain strong working relationships with all hospital officials and tenants. Plan, organize and manage the activities of assigned properties through the optimal utilization of resources to provide the consistent delivery of the Service Brand to ensure the highest level of tenant satisfaction. Continue to gather key tenant information and feedback to develop tenant profiles and provide intelligence for new value add program development. Develop and implement aggressive annual expense management and service contracting practices that drive property operating expense budgets to support achievement of NOI growth targets, CAM budgets and maximize cash flow. Manage operating expense projects and service agreements to meet budget and schedule. Provide ongoing input in the development and maintenance of Property Investment Plans (PIP) for assigned properties, to include recommendations on capital expenditures. Acquire and maintain a thorough working knowledge of each PIP to ensure assigned properties are managed consistent with the stated strategic direction. Manage/oversee the ongoing operations of team and vendors at assigned properties to include administration, maintenance and repair, leasing tours and vacant space marketing, renovation and construction, personnel and financial activity. Maintain involvement and provide necessary assistance to engineering and project management with capital expenditure projects to include, but not limited to, overseeing vendors, ensuring building rules and regulations are followed, and maintaining ongoing tenant communication and interaction to ensure tenant satisfaction. Maintain a strong working knowledge of all operations and financial policies, procedures and systems. Ensure the implementation and ongoing utilization of all company policies, procedures and systems required for the effective operation of all assigned properties. Implement a weekly & monthly maintenance inspection program to monitor the efficiency and condition of building. Conduct required maintenance follow up to ensure all action items identified from inspections are addressed satisfactorily and timely. Maintain an ongoing program for building maintenance and cleaning to include scope, bid and monitoring third party service providers to ensure contracts are adhered to and appropriate service levels are being met at most competitive pricing. Prepare/ensure timely completion of monthly and quarterly management reports, to include but not limited to, budget variance reports, reforecasts and income and expense reports with variances noted. Responsible for the ongoing collection of tenant rents. Review and approve weekly tenant delinquency report. Develop and implement proactive rent collection and delinquency management measures, promptly elevating any deviations from collection policy to their Sr. Real Estate Manager/Regional Director. Implement and maintain proper risk management practices to include consistent fulfillment of vendor insurance obligations, building life safety and security procedures, and implementation of incident/accident prevention measures and analysis. Maintain tenant and vendor certificates of insurance, tenant emergency notification information, building life safety security procedures, as-built drawings, building certificates of occupancy, warranty manuals and others records required for the proper administration of all assigned properties. Assist in the due diligence/ on-boarding of new property acquisitions to include property inspections, review of due diligence material, communicating with seller's property management, transitioning vendors and insuring transparent transition for tenants. Continue to pursue professional development through BOMA, IREM or other industry and trade organizations. Participate in external activities consistent with the company's responsibilities in the community, including civic and business organizations. Develop and maintain relationships with key clients/tenants, industry and trade associations, government representatives, public service organizations, and vendors as necessary in the overall management of the property. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. The overall responsibilities of the Real Estate Manager I position are similar to the Real Estate Manager II. The scope of the positions will differ across various dimensions including # of assigned properties, total # of tenants served across assigned properties, hospital relationships involved, and building complexity. Additionally, the Real Estate Manager I typically has a Property Administrator for administrative support, and is expected to carry out all the responsibilities of the position with little or no direction. The Real Estate Manager II would generally require direction from their Sr. Real Estate Manager or Regional Director across all or some of their responsibilities. MINIMUM REQUIREMENTS A minimum of four (4) years experience in property management of office/commercial buildings is required. Previous experience should include property management experience with a recognized management company. Experience managing medical office properties is preferred. Bachelor degree in business administration, real estate, finance, or a related field is preferred. Real estate license, CPM, CFM or RPA designation is preferred. The work environment is characteristic of those found in a typical office environment. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. Welltower is a drug-free and nicotine-free employer. Welltower and its subsidiaries are equal opportunity employers and do not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Disability/Veteran.