Healthcare Field Services Coordinator II

Aegis Sciences
Baltimore, MD
Apr 17, 2018
Apr 18, 2018
Accountant, IT
Full Time
The Healthcare Field Service Coordinator II will work closely with Aegis Healthcare clients and float to multiple locations to pick up, package, transport, and ship specimens in his or her designated territory (Baltimore and Frederick, MD) on a routine basis. Additionally, he or she will collect biological specimens at client sites as needed. Collection duties will include maintaining the integrity of the collection process, maintaining records for reporting purposes, obtaining initial insurance verification information for billing purposes, and packaging the specimens for shipment. He or she will also utilize and support FLUID (ELR - Electronic Lab Requisition) adoption. Essential Duties & Responsibilities: * Foster open communication between the client and Aegis Sales Management * Float to multiple clinics to pick up, package, transport, and ship specimen samples to Aegis * Increase touch base meetings with new clients as well as train clients on Aegis processes and FLUID (Electronic Lab Requisition - ELR) * Ensure the integrity of each Laboratory Request Form and specimen sample * Keep records of samples shipped and shipping information associated with each * Retrieve results via the Aegis Web Portal and deliver to client * Monitor collection supply levels for each client and order when necessary * Follow the standard operating procedures (SOPs) for sample collection * Ensure the integrity of each 'Chain of Custody' and sample * Ensure sample requisitions are complete and all information is correct * Utilize Electronic Lab Requisitions (ELR) "FLUID" for sample submissions * Answer questions from client/patients regarding Aegis policies * Complete and maintain required Compliance Training * Comply with all applicable safety requirements including the use of personal protective equipment (PPE) * Order supplies and manage budget with RSM and ASM as required * Verify insurance information through Passport as needed * Perform administrative duties for the Regional Sales Managers as needed and assigned Successful Candidates Must Possess: * High school diploma or GED required * A minimum of six (6) months of experience as a Healthcare Field Services Coordinator/Specimen Collector at Aegis OR a minimum of one (1) year of external experience collecting and/or coordinating biological samples * Valid driver's license required (must meet insurability requirements) * Excellent communication and organizational skills * Ability to interact and adapt with all levels of team members * Proven track record of meeting deadlines and prioritizing workload * Ability to use good judgment and work independently * Ability to handle multiple tasks without sacrificing quality SDL2017

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