Loan Production and Sales Manager

Employer
Northwest Federal Credit Union
Location
Herndon, VA
Posted
Apr 17, 2018
Closes
Apr 18, 2018
Function
Management, Sales
Hours
Full Time
The Loan Production and Sales Manager has responsibility for all aspects of the loan production process including origination, , processing, closing, funding, through the Credit Union's online channels. The Loan Production and Sales Manager is responsible for achieving service, sales, and operational performance excellence while managing associated risk and compliance for all activities of a large lending pipeline. Also required is performace of the managerial administrative duties ensuring productivity and efficiency. Of key importance is the ability to effectively train and manage Loan Officers in process, effective use of technology, and effective communication/consultation with members. This position will be responsible for ensuring all loan production policies, procedures, and guidelines are created, properly communicated to staff, and adhered to in order to provide the highest quality service to our members. The Loan Production and Sales Manager must be highly responsive to issues and concerns from members and internal staff to ensure timely resolution. The Loan Production and Sales Manager is responsible for sales initatives in the department, and ensures cross-sales meet established goals. This position is responsible for evaluating the training requirements of lending staff and coordinating with the Training Department to ensure that each employee is properly trained for all products and systems appropriate for their specific role. The Loan Production and Sales Manager is responsible for developing goals and associated activities to ensure organizational and team objectives are met or exceeded. In addition, the Loan Production and Sales Manager will routinely review individual and team production and quality reports to ensure performance issues and compliance findings are corrected. Duties & Responsibilities The Loan Production & Sales Manager: * Develops, reviews and recommends strategies, objectives, policies and procedures for Consumer Lending division that support Northwest's goals and mission. * Participates in the development of new and revised procedures, methods, and forms that would be used in, or have an effect on the functions, responsibilities, and activities of Consumer Lending. * Ensures adherence to regulatory and compliance requirements. Monitors, coaches, and trains loan officers on risk management, consumer privacy, and information security as it relates to their daily job duties. * Is required to have a broad knowledge of Credit Union practices and regulations, to ensure compliance, and must have the ability to establish plans, goals, key performance measures, strategies and assess performance against targets. * Is a leader in promoting high morale and a positive brand champion, exhibiting a positive attitude towards members and with fellow employees, instilling a sense of team spirit and supporting credit union initiatives. * Effectively performs administrative/managerial responsibilities including performance appraisals, progression plans, recruiting, interviewing, and hiring. * Demonstrates enthusiastic support of corporate mission, core values and long term objectives. Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and work procedures. Supervisor Duties: The Loan Production and Sales Manager is responsible for the direction, coordination, and evaluation of Production of all Consumer Lending Loan Production functions, with heavy emphasis on introducing additional products to our members. The Loan Production and Sales Manager is self-sufficient, works under their own initiative, and carries out supervisory responsibilities in accordance with Credit Union objectives, policies and applicable regulations. Responsibilities include: * Provides daily operational oversight of Consumer Loan staff to include loan origination, funding, sales internal controls, compliance, policies and procedures. * Identifies process improvement opportunities to enhance the member experience. * Identifies training and knowledge gaps of Consumer Loan employees. Partners with Training Department to implement additional training opportunities. * Prepares reports and scorecards. * Works directly with appropriate internal staff to ensure optimal set-up and functionality of primary consumer lending systems, specifically MeridianLink (LoansPQ). * Keeps Consumer Lending division informed of pertinent policies, procedures, and regulations affecting the credit union and / or their jobs. * Provides direct oversight of Consumer Loan Officers and Loan Processors. * Professionally develop, coach and evaluate all Consumer Lending staff. * Reports to VP, Consumer Lending and provides regular updates and alerts regarding all Consumer Lending functions. * Participates in coordination with VP, Consumer Lending in the development of loan strategies, marketing campaigns, annual budget process, monthly business reviews, daily assignments and special projects. Qualifications: * Self-motivated, well-organized individual * Excellent verbal and written communication skills * Ability to interact with individuals at all levels in a professional manner * Demonstrated ability to work independently and to follow through on details to completion * Demonstrate knowledge of Federal Regulations required by the National Credit Union Association (NCUA) * Ability to work under critical time constraints and service level agreements * Ability to communicate with tact and diplomacy with both internal and external customers * Ability to make logical, sound decisions quickly * In depth knowledge of NWFCU, Federal and State Credit Union/Banking Regulations, including Regulation B, Regulation Z, and the Card Act. Requirements Qualifications: * Self-motivated, well-organized individual * Excellent verbal and written communication skills * Ability to interact with individuals at all levels in a professional manner * Demonstrated ability to work independently and to follow through on details to completion * Demonstrate knowledge of Federal Regulations required by the National Credit Union Association (NCUA) * Ability to work under critical time constraints and service level agreements * Ability to communicate with tact and diplomacy with both internal and external customers * Ability to make logical, sound decisions quickly * In depth knowledge of NWFCU, Federal and State Credit Union/Banking Regulations, including Regulation B, Regulation Z, and the Card Act. Education & Experience: Bachelor's Degree required. A minimum of 5 years' experience in all aspects of Consumer Lending, with at least three years previous experience in a management / leadership role is required. The Loan Production and Sales Manager must also have extensive experience with all aspects of the loan process including origination, underwriting, closing, funding, and quality control. Must possess understanding of critical regulatory and financial guidelines. Proven record of balancing risk and making sound decisions while achieving business goals. Must have the ability to prioritize and strategically plan production volume to achieve goals. Skills: * PC experience to include working knowledge of the internet, loan platform, office software for word, spreadsheets and email * Selling lending products experience * Ability to use fax, telephone system, copier and other communication tools * Strong communication skills including verbal, non-verbal, written and presentation, and active listening skills * Ability to coach and provide strong leadership - drive behavioral changes and hold staff accountable * Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate tasks * Knowledge of management concepts, methods, policies and procedures, all products and services available through the Credit Union and NWCM * Advanced knowledge and understanding of staff guidebook, membership eligibility requirements and Federal Regulations * Ability to make expedient decisions and exercise discretion and confidentiality with regards to member/employee information Language: Proficiently read, write, and communicate in English; bilingual desired but not required. Mathematical Skills: * Strong Mathematical Skills * Possess a high degree of accuracy performing mathematical calculations * Ability to read and understanding financial statements * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an SDL2017

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