Systems Administrator (Help Desk) - Multi-Factor Authentication

CACI International Inc.
Hanover, MD
Apr 17, 2018
Apr 18, 2018
Full Time
Systems Administrator (Help Desk) - Multi-Factor Authentication Req #: 203128 Location: Hanover, MD US Job Category: Information Technology Security Clearance: TS/SCI with Polygraph Clearance Status: Must Be Current Job Description Duties and Responsibilities: This position is part of the Multi Factor Authentication (MFA) Help Desk team, which issues and maintains RSA tokens. Specific tasking will include: * Perform basic troubleshooting for RSA Token requests or gather information in regards to RSA Token problems for escalation to the next level (eg, Tier II Tier III) * Maintain, hand out and take returns of RSA tokens for users from each kiosk at the customer site in support of DoD Scorecard and STE/STN (CSPid) mission requirements. * Issuance of DoD software * Update all customer systems related to tracking trouble requests. * Continue to provide communications to affected parties regarding the status of open tickets. * Work with common knowledge database to resolve systems issues promptly You'll Bring These Qualifications: * Knowledge or skill relevant to basic computer operations * Attention to detail and time management * Excellent communications skills (via telephone, email or other applications) These Qualifications Would be Nice to Have: * Ability to work independently to triage issues and prioritize tasks * Strong organizational and time management skills, including the ability to multi-task and work independently with minimum supervision to meet deadlines * Understanding of multifactor authentication solutions. This position maps to System Administrator B labor category on the Middleware III contract, which includes the following qualifications: * TS/SCI Clearance with polygraph * Bachelor's Degree or higher in computer engineering or in a field related to the computer engineering or computer science disciplines. * 3 years System Administration experience * An additional 4+ years of System Administration experience may be substituted for the degree for a total of 7 years. * 2+ years experience with Public Key Infrastructure (PKI) authentication services. What We Can Offer You: * We've been named a Best Place to Work by the Washington Post. * Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. * We offer competitive benefits and learning and development opportunities. * We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. * For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. TTOMD Job Location US-Hanover-MD-BALTIMORE CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities. SDL2017

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