Constituent Engagement Specialist

Employer
American Physiological Society (APS)
Location
Bethesda, Maryland
Posted
Apr 16, 2018
Closes
May 21, 2018
Function
Other
Industry
Nonprofit
Hours
Full Time

The American Physiological Society (APS), a non-profit scientific member society, is seeking a Constituent Engagement Specialist to be responsible for supporting successful relationships with the Society’s constituents to enhance the overall experience of APS member and non-member communities. This position will coordinate the development and implementation of strategies to meet APS growth goals while providing customer service related support for members and non-members. Key responsibilities include but are not limited to:

  • Processing orders, refunds, claims, change of address, and other member/subscriptions/products related transactions
  • Monitoring and responding to inquiries form member and non-member constituents
  • Liaising with Membership Committee and Fellows of the APS, tracking action items and deliverables
  • Working closely with Director and Marketing to develop and implement effective recruitment and retention strategies for member non-member constituents
  • Representing Society at industry events and assisting in creating plans of action focused on engagement, recruitment and retention

Skills & Qualifications

  • Completed college courses preferred
  • Expert customer service
  • Expert communication skills
  • Strong attention to detail
  • Experience with MS Office Suite

How to Apply:

For a detailed job description and to apply, please visit http://www.faseb.org/employment
Please send a cover letter and salary requirements with your resume

For more information on APS, please visit: www.the-aps.org

EOE

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