Beauty Consultant

Washington, DC
Apr 16, 2018
Apr 20, 2018
Full Time
Job Description: + Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. + Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how. + Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customersA cents € (TM) total look. + Models and delivers a distinctive and delightful customer experience. + Oversees and maintains overall beauty department standards. Customer Experience + Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer care best practices by proactively offering assistance, asking questions to determine customersA cents € (TM) needs, and informing customers of options. + Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary. + Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet. + Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty/Personal Care. + Builds relationships with customers through clienteling and eventing; provides authentic closure of customer interaction and builds and fosters relationships. + Engages with omni-channel solutions to enhance customer engagement/experience. + Locates products in other stores or online if unavailable in the store. Operations + Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care. + Reviews scorecard on a regular basis to understand performance within store and district; partners with store leadership and BAE to create improvement goals. + Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings. + Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs. + Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department. + Implements company loss prevention procedures to identify and minimize profit loss. + Processes sales for customers and/or employee purchases on cash register. + Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care. + Has working knowledge of store systems and store equipment. + Ensures compliance with state and local laws regarding regulated products (eg, alcoholic beverages and tobacco products). + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments as assigned. Training & Personal Development + Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance. + Maintains knowledge of competition, new product/brand launches, and overall industry trends. + Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training. + Attends assigned training and completes all learning modules. + Maintains professional appearance and image in compliance with company guidelines at all times. + Models and shares behavior with other Beauty Consultants; provides training and assistance to new Beauty Consultants. + Works collaboratively with the Beauty Area Expert to review goals and maintain product knowledge. Job ID: 76045BR Title: BEAUTY CONSULTANT Company Indicator: Walgreens Employment Type: Full-time Job Function: Retail Full Store Address: 3524 CONNECTICUT AVE NW,WASHINGTON,DC,20008-2401 Full District Office Address: 3524 CONNECTICUT AVE NW,WASHINGTON,DC,20008-2401-10311-S External Basic Qualifications: + High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty products and providing customer care. + Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary. + Knowledge of products and brands in order to engage and meet the needs of the customer. + Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors. + Experience building and maintaining relationships within a team. + Basic level PC/tablet skills. + Requires willingness to work flexible schedule including evenings, weekends, and holidays. + Must be fluent in reading, writing and speaking English. (Except in Puerto Rico) Preferred Qualifications: + Any required licensing required by state or local authorities to engage in selling of beauty products. + Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority. + Experience demonstrating makeup application and providing makeovers to customers. + Experiencing selling Prestige brands. + Degree from Beauty School. + Experience with another retailer in the form of an Externship. Shift: Store: 10311-WASHINGTON DC

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