Fleet Dispatcher

Avis Budget Group
Springfield, VA
Apr 16, 2018
Apr 18, 2018
Accountant, IT
Automotive, Other
Full Time
Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be. Ass our Fleet Dispatcher, you will help oversee and facilitate the fluctuation of cars into and between locations. Interacts indirectly with customers by ensuring proper employee and vehicle placement. DUTIES AND RESPONSIBILITIES Help dispatch up to 400 moves a day. This includes but not limited to ABG and Zip Cars. Run all of morning reports and is also responsible for all the Payroll and E- time for all ABG drivers. Helps coordinates and manages the on lot personnel. Picking up all of the UTD cars as well as all of the Chairman deliveries. Fill out the next days shuttle sheet with all of the LM moves, OOS and specialties. Throughout the day you will update of the PMs performed in LM. Handles the tracking and ordering of our Fuel. Answers all the incoming calls from LM, Transport drivers Airports ECT. Monitors the ready line and communicates with all levels of Avis employees regarding the fluctuating car inventory and availability. Oversees the entire lot coordination of cars and employees from check in area, service area to the ready line. Directs Lead Shuttle Drivers and Shuttle Crews to ensure smooth car movement and availability. Assists internal and external customers with all inquiries and concerns in a professional and friendly manner both on the telephone and in person. Assists/Advises customers with Emergency Roadside Service Calls, Vehicle Exchanges, Lost and Found inquiries, Lot Exiting Procedures, and with any other needs. Follows and maintains Quality Assurance Standards as issued by the company. The duties listed above are not inclusive of any other duties that may be deemed necessary as part of the business needs. KEY WORKING RELATIONSHIPS: This position reports directly to the Fleet Manager. Interacts with staff at other rental locations, dealers and outside vendors to gather or relay information regarding vehicles movements. QUALIFICATIONS Minimum Requirements: Successfully complete Wizard Based Training Excellent Communication Skills Some Computer Knowledge Excellent Phone Etiquette Ability to work in a Fast Paced Environment Good Decision Making Skills Ability to work flexible schedule including weekends, evenings, and holidays Ability to work in varying environments, such as indoors and outdoors Ability to maintain and project professional behaviors. Valid Drivers License may be required if driving of cars is necessary at location. PHYSICAL REQUIREMENTS: Ability to Stand, Walk, Bend, Reach for up to 8 hours Ability to lift a minimum of 25 lbs Desired Requirements High School diploma or equivalent One to Two Years Previous Customer Service Experience Strong Organizational Skills Strong Multi-Tasking Skills Compensation & Benefits: Competitive pay Medical, Dental, Vision & 401K Full training to learn the business and enhance your professional skills Paid vacations, car rental discounts & much more! If you're motivated and dependable with a proven track record of success in a customer care environment, then we can put your career on the map. IT'S EXCITING being on the fast track to career success. Get your GO on! If you have any questions or concerns regarding this position or the hiring process, feel free to contact Alex Smith at 703- - or via email @avisbudget.com Drug screening and a background check are a part of our hiring process. Avis Budget is an Equal Opportunity employer - Veterans/Disabled and other protected categories. The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. This advertisement does not constitute a promise or guarantee of employment. Avis Budget. Category: Logistics, Keywords: Dispatcher

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