Monitoring Engineer (Greenbelt, MD)
Description: The Monitoring Engineer will primarily be responsible for the overall monitoring, maintenance of the Network Operations Center. They are the first point of contact responsible for reactively monitoring customer data networks and providing fault isolation, and remote troubleshooting. Responsibilities: The Monitoring Engineer is expected to provide monitoring, alerting, and reporting capabilities to the data center and ensure your physical and virtual server-based applications achieve peak performance. The Monitoring Engineer solutions needs to help develop strategy to discover the enterprise applications that reside in your data center and deliver the visibility you need into application performance and the underlying operating systems and servers they run on. provide overall monitoring to all physical and remote locations as part of the 2020 Census, including: Bowie Computer Center Regional Census Centers (RCC) Area Census Offices (ACO) Puerto Rico Census Area Office Other designated locations as necessary Monitor the responsiveness and availability of critical websites and web applications from the end-user perspective Monitor, alert and report on the health and performance of your data center applications and servers Monitor, alert and report on the health and performance of your data center applications and servers Track applications availability across your physical and virtual infrastructure with built-in alerting and instant notification of issues Gain deep visibility into the physical and virtual platforms that are hosting applications Simulate and measure Quality of Experience (QoE) for popular applications Monitor, alert, and report on the health and performance of all the physical and virtual servers in your data center Simplify data center consolidation by performing physical and virtual server consolidation Monitor, diagnose, and manage a host of different datacenter network technologies from Fibre Channel and Ethernet connectivity, to proprietary architectures such as Cisco s Unified Computing System (UCS), to virtual switching and servers Monitor the health and performance of your data center s physical and virtual network infrastructure Continually evolve the organization to support the needs of the corporation. Works site/device down issues and escalates to appropriate functional groups when needed. Escalate competitive or service related issues to inside sales team or management when appropriate. Communicates changes and outages to appropriate stakeholders. Ensures efficiency and conformity in operation through effective communication with all staff. Participates in Corporate continuous improvement initiatives to enhance client service, efficiency, and profitability. Participates in selected corporate meetings, conferences, conference calls, and planning. Lead selected corporate meetings, conferences, conference calls, and planning as required LeadGen LeadGenEng Qualifications: Qualifications for Position Include: Requires a BS Degree and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience. LAN/WAN experience is a plus One of the following technical certification are required: CCNA, Network +, SCP Certification or any other Continuous Monitoring and Security Operations training 4 years experience with demonstrated technical proficiency in Infoblox DNS/DHCP, BIND, Microsoft DNS Proficiency with Microsoft Windows (XP, Vista or Windows 7/8), Macintosh, Adobe Acrobat. PC hardware and Microsoft Office Suite applications. Monitoring tools: SolarWinds Orion Network Performance Monitor Required Skills: Proficient knowledge Experienced knowledge of LAN and WAN networks, TCPIP networking, DNS, DHCP and HTTP A high-level understanding of multi-tiered application traffic flow, server load balancing, global load balancing, and firewalls Customer Service or call center experience Experience with ticketing tracking tool Familiarity with ITIL, industry standard network management tools, and common application traffic flow Understands AD structures, Global Policies (GPOs), User permissions Extensive knowledge of Windows 7 10 and Server 2003 - 2012 R2 Strong engineering skills in Windows server and desktop infrastructures Enterprise Management (SCCM, WSUS, Admin Studio) Exchange, SharePoint, Active Directory, Hardware, virtualization, and enterprise storage skills Excellent written and verbal communication skills Ability to plan, prioritize, organize, schedule and execute assignments Strong analytical skills, with strong problem-solving capability Excellent interpersonal, presentation and communication skills Ability to work independently and as a member of a team Ability to lead moderately complex initiatives and solutions Knowledge of cloud infrastructure environments such as Amazon AWS Processes. Experience identifying project milestones, phases, and elements; forming project teams; and establishing project budgets. Experience tracking project activity; resolving problems; publishing progress reports; recommending actions. Experience preparing technical reports by collecting, analysing, and summarizing information and trends. Demonstrated professional and technical knowledge through participation at educational workshops; understanding of current professional publications; and evidence of established/robust personal networks Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure work is performed to the right standard. Good attention to detail. Team Work: Able to enthuse and maintain team interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move an effort toward a common vision or goal. Leadership: Vision and drive to set the standard for your team and the support to enable team success. Able to work effectively at all levels in the organization. Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas applicable to the audience and context. Excellent active listening skills. Quantitative Management: Ability to determine and track process measures to deliver process effectiveness and efficiency. Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyse problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions. Results oriented: Able to drive things forward regardless of personal interest in the task. Leidos Overview: Leidos is a global science and technology solutions leader working to solve the world s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.