Lead Windows Endpoint Engineer
Description: The Civil Health Operation is currently seeking a Lead Windows Endpoint Engineer to support a large healthcare contract in Baltimore. JOB DESCRIPTION: The successful candidate will work within an ITIL environment. The position is a highly customer focused environment to provide Windows Systems Engineering and proactive Administration support for the Centers for Medicare and Medicaid Service (CMS) End User environment. Perform specific duties as a Windows Endpoint Engineering Lead through a flexible tiered team approach in support of the infrastructure operations, hardware, software and mobile devices. The candidate will work as a Windows Endpoint Engineering Lead for the Leidos CMS Endpoint Engineer team providing Architecture/Engineering guidance and support to a team of Engineers and Computer Systems Analyst, provide advanced technical support to internal and remote deskside support team leading to issue resolutions for escalated concerns. The successful candidate should have demonstrable working expertise with one or more of the following: Asset and Change management with BMC Remedy or Service Now (SNOW); Endpoint management with Ivanti LANDesk Endpoint Manager, TEM/BigFix, LanDesk and Microsoft System Center Configuration Manager (SCCM); expert working knowledge of Windows 8, Windows 10 Imaging & Patch Management; expert knowledge of Group Policy DISA STIG; expert knowledge of Application Deployment/Delivery technologies. The candidate will ensures processes defined in Endpoint Operations are being both implemented and followed. Participate in standardization efforts to ensure the team can take advantage of repeatable processes to support the environment Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of end point hardware and software. Help identify areas of improvement not limited to technology but will include processes within existing Leidos engagement and define roadmaps to achieve improvement mainly on Windows engineering space. The candidate will work closely with management to help guide the team with a customer focus approach and an ability to work as part of one or more cross functional team(s) supporting various new technology insertions supporting the CMS and Leidos missions. Basic Qualifications: -- Strong Technical and Engineering experience -- Strong Architecture design experience -- Strong leadership experience -- Strong experience in Windows Operating System (OS) -- Strong experience in Desktop Administration & troubleshooting. -- Strong experience in deploying and managing Windows Operating systems -- Strong experience in Active Directory Group/Users/Computers Organizational Units -- Strong experience in Group Policy/DISA STIG for Windows OS -- Solid understanding of infrastructure services: DNS, WINS, DHCP. -- Solid understanding of Login scripts troubleshooting -- Strong experience with scripting languages (PowerShell, C# .Net, Java, Python etc.) -- Proficiency with Microsoft Office 2016, O365, and Office for Mac -- Understanding of ITIL processes. ITIL Certification -- Strong experience with WMI, McAfee ePolicy, HP Device Manager, WSUS -- Well organized, and able to provide 24x7 coverage on rotating on-call support. -- Excellent customer service skills, a team player, adhere to Standard Operating Procedures (SOP) and willing to go the extra mile in a fast pace environment to service the customer with a positive attitude -- Ability to lift up to 25 poundsStrong technical writing and presentation skills with ability to effectively communicate with all levels of customer organization (technical resources, management) Qualifications: BS degree and 12 15 years of prior relevant experience or Masters with 10 13 years of prior relevant experience. Experience may be substituted in lieu of degree. -- A+, Network+, ACA, ACSP, ACTC, MCITP, MCSA or MSCE Certification strongly preferred All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered. Leidos Overview: Leidos is a global science and technology solutions leader working to solve the world s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company s 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company s diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an Equal Opportunity Employer.