Front Desk Sales Associate Full Time (Sales Position)

Massage Envy
Baltimore, MD
Apr 16, 2018
Apr 27, 2018
Full Time
As a front desk sales associate at Massage Envy Rotunda essential responsibilities revolve around providing excellent services to members and guests. These include: + Promoting and Selling our Wellness Program + Answering phone calls. + Setting and checking members and guests in and out for appointments. + Greeting members and guests upon arrival. + Re-engaging inactive members. + Keeping management apprised of member concerns and following manager's policies, procedures and direction. + Accepting constructive criticism in a positive manner and using it as a learning tool. + Upholding the Massage Envy brand's core values of optimism, gratitude, excellence, consistency and empathy. + Staying updated on retail products and promotions. + Recognizing and supporting team goals and creating and maintaining positive relationships with team members. This is a fast paced, dynamic and fun environment that demands excellent computer and customer service skills. This is also a sales position with requirements to apply oneself fully to established sales goals. Education, Skills and Training: + Have a high school diploma or equivalent (GED). + Possess basic math and cash handling experience. + Have strong phone and computer skills. + Be a strong active listener who is comfortable quickly establishing repore with customers + Be willing to use information to help convince clients of the benefits of membership + Have previous customer service experience (preferred). + Be able to prioritize and perform multiple tasks. (This can be a busy place) + Work cohesively with others in a fun and fast-paced environment. + Possess general knowledge of massage and esthetic services and modalities. Communications and Personal Interactions + Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location's management and team. + Maintain client confidentiality. + Willingness to accept coaching for improvements in sales, service goals. Please be aware that weekends and evenings are our busiest times so you will need to show sufficient scheduling flexibility. *Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location. Job ID: 2018-32296 External Company URL: Street: 727 W. 40th Street Street 2: Suite 108

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