Senior PATIENT ACCOUNT REP - Commercial Billing

Chesapeake, VA
Apr 13, 2018
May 16, 2018
Full Time
Job Description:
Sentara Billing Support Services is currently recruiting for a full-time Patient Account Representative to work full-time (40hrs/wk) for our Billing Support team in Chesapeake, VA. Candidates for serious consideration will be familiar with insurance billing (secondary billing and primary as a plus), understanding of billing language (CPT codes, HCPC, rev codes, etc.), ability to read and understand EOB's, and to work in multi-systems such as HBOC, EPIC, and Cirius.(billing).

Coordinates and maintains insurance and self pay accounts to insure accurate and timely payment. Performs billing, follow up and customer service functions, fields patient inquiries and manages accounts receivable to achieve AR goals. Assists with training within the department and maintaining departmental workflows. Answers calls in a fast paced call center environment. Handles difficult situations while maintaining quality customer service. Reviews and resolves accounts for correct balance. Assists in preparation of correspondence. Responsible for assisting other Sr. Patient Accounts Reps with training and maintaining workflow.

Education Level
High School Grad or Equivalent

Required: Billing - 2 years, Customer Service - 2 years

Preferred: None, unless noted in the “Other” section below

None, unless noted in the “Other” section below


Preferred: None, unless noted in the “Other” section below

Medical Terminology preferred. Associate's Degree preferred (Associate's Degree may be considered in lieu of Customer Service experience). Certifications in Customer Service, Revenue Cycle, or Collections preferred. Knowledge of healthcare collections and previous call center experience preferred. Work experience in hospital billing/follow-up/collections/customer service setting preferred. Knowledge of hospital or physician office patient accounting system preferred. 2 years billing or customer service experience required.

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