Coordinates and implements programs and projects of the Kennedy Center’s Accessibility Office with primary attention and focus on accessibility accommodations, services and programs for patrons and visitors with disabilities. Duties include coordinating accessibility accommodations and services for Kennedy Center performances, programs, activities and events; providing technical assistance to internal and external users; coordinating and delivering accessibility training for staff and volunteers; and assisting with the implementation of new initiatives assigned by and at the discretion of the Manager of Accessibility or the Director of VSA and Accessibility. Coordinates contracting and processing purchase orders for accessibility vendors; assists with event logistics, reporting, data management, and recordkeeping as well as other duties as assigned and ensures that projects are executed to the highest standard of quality and professionalism. This position reports to and is supervised by the Manager of Accessibility.
Duties and Responsibilities:
50% ACCESSIBILITY ACCOMODATIONS: Under the supervision and at the direction of the Manager of Accessibility, coordinate the delivery of accessibility services for patrons and visitors with disabilities of all ages for Kennedy Center performances, programs, events, and activities that are scheduled and available on an "on-request" basis including but not limited to: Sign language interpreting and captioning including recruiting, hiring, and managing sign language interpreters, sign masters, and captioners; Audio description including recruiting, training, supervising, and managing audio describers and coordinating audio description liaisons; Braille and large print materials including formatting and timely distribution; Assistive listening systems including communication with ushers services, monitoring use, and coordinating maintenance with production; courtesy wheelchairs; and other accommodations and programs for people with disabilities. Assist with the management of sensory-friendly programming, including developing resources, coordinating advisory committee meetings in advance of programs, coordinating appropriate modifications for performances; and leading appropriate staff training sessions. Ensuring appropriate placement of accessibility services with internal and external producers and represent the Accessibility Office as requested by the Manager in meetings to discuss compliance with relevant accessibility laws and statutes and ensure adherence with existing policies. Evening and weekend hours are required.
20% DAILY ADMINISTRATIVE FUNCTIONS: Coordinate daily administrative functions including but not limited to: responding to requests for information regarding accessibility via phone, in person, and via email; maintaining distribution lists; collecting and tabulating data from various sources regarding accommodation usage; ensuring effective, accurate, and timely communications within the institution, with patrons, and with independent contractors; keeping files and records current and in an orderly manner; preparing and keeping current financial information, processing contracts, requisitions, and purchase orders in a timely manner.
20% MANAGE VOLUNTEERS: Manage VSA and Accessibility volunteers involved with various projects such as compilation of statistical and evaluative data; editing and printing Braille and large print; and maintenance of databases. Prepare materials for volunteers in advance and be present to address questions, troubleshoot and finalize time-sensitive projects.
10% EVENT ASSISTANCE: Assist with event management for national/local conferences, as well as local and national advisory committees, other meetings, workshops, trainings, and/or special events. Assist the Manager of Accessibility with technical assistance to external producers and organizations in making events held in the Kennedy Center accessible to people with disabilities; compliance with the Americans with Disabilities Act, Section 504 of the 1973 Rehabilitation Act and other related federal statutes; in-house training of ushers, volunteers, interns, and staff; and ongoing and new initiatives of the Accessibility Program.
Bachelor’s degree or equivalent work experience. A minimum of three years’ work experience in the cultural arts and/or professional theater or other performance art, and in-depth knowledge of theater operations and theater administration. A minimum of three years’ work experience in general office administrative duties and/or event management and conference planning. Knowledge of issues impacting the disability community and prior experience working with people with disabilities is a plus.
Minimum Skills and/or Knowledge Required
Exceptional interpersonal, written and oral communication skills and ability to accomplish tasks on strict deadlines.
Ability to establish and maintain productive collegial internal working relationships.
Superb customer service-oriented approach , positive attitude and comfort interacting with people with disabilities of all ages.
Superb organizational skills, attention to detail and ability to work productively on multiple projects and tasks simultaneously. Ability to shift and adjust schedule and project priorities as new or last minute needs change.
Excellent problem-solving skills demonstrating common sense and good judgment. Strong desire to satisfy customer needs and ensure quality delivery of services .
Computer proficiency in Microsoft Windows and Microsoft Office software including but not limited to: Word, Excel, PowerPoint, Publisher, Outlook and Access. Experience creating accessible electronic documents is a plus.
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.