Manager, IT Operations

Location
Virginia Beach, VA
Posted
Apr 12, 2018
Closes
Jun 29, 2018
Function
IT, Management
Industry
Healthcare
Hours
Full Time
Job Description: Sentara Healthcare's Information Technology Dept is seeking an experienced Manager, IT Operations for our Sentara Independence location. The Service Manager has accountability for ensuring services meet the business need and are delivered in accordance with agreed sevice levelss, managing the service lifecycle. Responsible to managing resources to deliver the IT services which they oversee, and to anticipate and troubleshoot any issues. Role is found within Technical, Operations, Application or Service Desk venues. Position manages activities through direct and indirect staff to schedule resources, provide technical direction, future planning, support, and enhancement practices for IT services. Provides leadership in the design, development, support, and implementation of technology services. Manages scope and prioritization of work assignments, paying strong attention to detail and deadlines. Promotes the use of enterprise tools and development/support standards. Interacts with user community to document business requirements, conduct process analyses, and define conceptual design. Monitors change requests to ensure best practices are being utilized. Ensures team responds to and addresses reported problems pertaining to the service performance and reliability. Evaluates employee performance and provides development and training of staff. Perform other duties as required.

This manager position's primary focus is to manage the Finance, Supply Chain and Human Capital Management application support and development technical teams, the applications that the team supports includes, Allscripts Supply Chain Management , INFOR SmartStream Financials , Axiom Budget and Planning, PeopleSoft HR/Payroll and API Time & Attendance and Staffing and Scheduling as well as other miscellaneous back office applications.

Minimum 10+ years of related IT experience in lieu of education

Sentara Benefits: Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE! Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Education Level
Bachelor's Level Degree - Experience in lieu of education: Yes

Experience
Required: Supervisory - 5 years

Preferred: None, unless noted in the “Other” section below

License
None, unless noted in the “Other” section below

Skills
Required:

Preferred: None, unless noted in the “Other” section below

Other
Keyword: Management, Information Technology, Financial, PeopleSoft