Coordinator, Continuing Education Provider Approval

Location
Rockville, Maryland
Salary
Salary Range (Non-Negotiable): $50,427–$56,029
Posted
Apr 12, 2018
Closes
May 17, 2018
Hours
Full Time

Description

The purpose of this position is to support the work of the American Speech-Language-Hearing Association's (ASHA) Continuing Education (CE) Provider Approval program. The Coordinator, CE Provider Approval has major responsibility for: (a) supporting the conduct of the CE Provider approval and re-approval processes, (b) managing communications and documentation related to CE Provider compliance and (c) the maintenance and retention of CE Provider records.

Responsibilities

  • Assist Associate Director in managing CE Provider recruitment and application processing.
  • Ensure CE Provider information is up-to-date in the database and maintain a system for document storage, retrieval, and retention.
  • Manage the transmission and documentation of communications related to compliance concerns, such as appeals.
  • Support the annual compliance review for CE Providers eligible for re-approval.
  • Monitor CE Provider compliance issues, identifying patterns of noncompliance, and determine the need for escalation.
  • Maintain official publications and documents containing the Continuing Education Board (CEB) Requirements, as directed.
  • Provide the CEB's ex officio with administrative and meeting support for CEB meetings.
  • Stay current in knowledge and understanding of CE accreditation standards and processes in order to contribute to process improvement.

Qualifications

  • Knowledge Typically Acquired Through
  • A bachelor's degree in Education, Communication Disorders, Business Administration, Legal Studies, or a related field, and
  • 2 to 3 years administrative and coordinating experience, preferably with an accrediting agency or other standards setting and approval body

Scope and Depth of Technical Skills/Knowledge

  • Compose business correspondence and standard operating procedures
  • Use database management applications
  • Use Windows and other Microsoft Office Suite applications
  • Use Salesforce or similar software
  • Use queries in a customer relationship management database and business analytics tools
  • Use document management and storage protocols

Scope and Depth of Non-Technical Skills/Knowledge

  • Work collaboratively on a team as well as the ability to lead project teams in work directives
  • Communicate about complex procedures and requirements, particularly via the phone and e-mail
  • Independently initiate, organize, and appropriately prioritize workload with minimal supervision
  • Interact in a professional manner with staff, volunteer leaders, members, and consumers
  • Exercise maturity, judgement, tact, and diplomacy during interaction with internal and external customers
  • Discreetly handle confidential information

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