Digital User Experience Associate - Office of Advancement

Washington D.C.
Apr 04, 2018
May 02, 2018
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.


Digital User Experience Associate - Office of Advancement

The Office of Advancement advances the mission of Georgetown through fundraising and alumni engagement activities. The office has many departments including event planning, fundraising, volunteer management, communications, data management, and analytics.

The Digital User Experience Associate aids the User Experience and Development Team with creating digital products and tools that support Georgetown University's Office of Advancement. S/he assists with UX design and research tasks as well as some operational support for the UX and Development team. Reporting to the Director of Digital User Experience, the Digital User Experience Associate has duties that include but are not limited to:

User Experience Design

  • Transforms low-fidelity wireframes, prototypes, and user journeys into high-fidelity, standalone digital artifacts that are shared with project stakeholders; and guides graphic design, editorial, and web development.
  • Generates website documentation and specifications for content managers, designers, and internal team.
  • Gathers requirements, requests, and preferences from project partners and other stakeholders and compiles project briefs and specification documents.
  • Conducts context and precedent research and prepares short reports and briefs for the Communications team.
  • Conducts user research (in-person, remote, telephone, surveys) and testing for prototypes and live products.
  • Conducts testing of prototypes and live products to identify bugs, usability issues, verifiying products match design specifications.

Project Management and Operations Support

  • Updates organization-wide task board to ensure projects are on schedule and stakeholders are updated on progress.
  • Keeps track of active and prospective project next steps, deadlines, and milestones.
  • Distills project progress into reports for various stakeholders that convey milestones, accomplishments, roadblocks, and touch-points for potential collaboration.

Digital Development Tasks

  • Supplements web development team efforts in coding and other discrete technical tasks.
  • Assists with content migration, updates, and other content management system tasks.


  • Bachelor's degree
  • 1-2 years of experience in UX design, digital product design, and/or web development
  • Experience with design software such as Adobe Creative Cloud (Photoshop, Illustrator, XD), Sketch, InVision, or similar tools for use in the creation of UX artifacts (wireframes, user journeys, personas, user stories)
  • Experience with user testing tools to assess usability of prototypes and live products
  • Experience with analytics tools and reporting
  • Familiarity with web accessibility standards
  • Comfort in talking to people to conduct user testing (in-person, remote, telephone, surveys) to evaluate usability of prototypes and live products
  • Knowledge of cross-browser compatibility and the ability to design applications that function on multiple browsers and devices
  • Ability to multi-task and juggle multiple, concurrent projects
  • Strong communication skills, great time management skills, and a preference for collaboration

Preferred Qualifications

  • Portfolio with projects that exemplify clean, intuitive user flows and interactions
  • A solid grasp of user-centered design and testing methodologies
  • Familiarity in extracting and applying lessons from data
  • Familiarity (or more) with HTML, CSS, JavaScript and associated frameworks and libraries

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Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

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