IT Support Specialist

Washington D.C.
Apr 03, 2018
May 03, 2018
Career Level
Entry Level
Full Time


The IT Support Specialist reports to the Director, IT and wears many hats. You’ll work with all levels of the organization to provide first-level support for routine issues regarding installation, operation, and usage of computer system software and business applications. Another exciting component of the role includes the audio visual and public address set up and video production support at ILSI’s meeting events. You’ll learn how to use the equipment such as microphones, video recorders, projectors, lighting and sound mixing equipment and how to edit and produce videos and publish them to social media networks. Visit to learn more about the organization and click on the Career Opportunities section of About ILSI to get the full job description.

Do you like to travel?  Some domestic and international travel is part of this job. Also, this position works a prescribed number of hours per pay period and may occasionally work less hours one day to make up for longer hours worked another day. Along with a flexible work schedule you can have a good work/life balance. Oh, and we also offer a great benefits package. 


We require an associate degree in a related field or equivalent technical certifications. The ideal candidate will have a proficiency in network hardware (i.e., workstations, servers, switches, routers, firewalls, printers, NAS, smartphones, and cloud servers/services) and network software including, but not limited to Anti-Virus, Anti-Malware, Microsoft Office, Windows Server 2008+, AD, DNS, DHCP, Backup Software, and RDP.  The ability to learn and use video and picture editing software (i.e., Adobe Premier, Adobe Photoshop) is preferred but we will train the right person. These technical skills coupled with a strong customer service orientation and the ability to learn and adapt quickly are required.

Interested?  Send your resume and cover letter indicating salary requirement to Please include the reference code ITS042018.

ILSI is an EEO/Affirmative Action Employer M/F/D/V.



ILSI’s 12 servers are running Windows Server 2012 and most are virtualized in our own environment. All 65 workstations at ILSI use SSD hard drives and run Windows 10 with the latest patches. ILSI uses all the Office 365 services such as SharePoint Online, Exchange Online, OneDrive, Skype for Business, and Office activations. ILSI also has the latest hardware and software technology for video production and state of the art PA equipment by Allen and Heath and Shure.