Accounts Receivable - Accountant
The Accounts Receivable Processor is responsible for the day-to-day activities involved with resolving payment issues and customer inquiries related to payments. The Accounts Receivable Processor also assists in the daily posting of cash receipts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Research and resolve overpayments on invoices including review of originating payment, customer outreach, and preparation of refund request forms.
• Research and resolve undeliverable emails including customer outreach and updates to the Association Management System (AMS) and other involved databases.
• Research and resolve payments on the unapplied cash receipts list.
• Assist in responding to customer email inquiries received via shared email boxes such as Quality Finance and through GIS Call Center tickets.
• Perform targeted follow-up on outstanding receivable balances to improve cash collections, both timeliness of collection and total amount collected.
• Assist in posting of daily cash receipts and serve as back-up to A/R Processor in preparing daily cash receipt batches.
• Perform other duties as assigned.
SUPERVISORY RESPONSIBILITY AND KEY RELATIONSHIPS
This position reports to the Senior Accountant, Accounts Receivable and works with API staff at all levels as it relates to customer payment issues and other customer service needs.
SKILLS, EXPERIENCE AND EDUCATION
Bachelor’s degree in accounting or other relevant field. Three to five years processing cash receipts or equivalent experience in a financial operations department including high interaction with external customers, including international customers. Familiarity with an Association Management System and Great Plains Dynamics preferred. Proficiency with MS Office applications required. Excellent organizational, interpersonal and communication (written and oral) skills are essential. Able to work under pressure and handle multiple tasks simultaneously.
This job outline describes the typical accountabilities and requirements of the position and should not be construed as an all-encompassing description of every duty performed by or expected of the incumbent.